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I have been trying to get a refund for a round trip ticket I purchased to North Carolina for Christmas unfortunately I became very ill I couldn't make the trip. I called and I've spoke with several representatives some were rude and some were nice the bottom line they would give me another flight at another time. I don't want another flight right now this has been going on every since 12/14. I am on social sercurty I cannot afford to just give Southwest $465.00. My whole family flies Southwest I am very disappointed. Please refund my money.