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This evening I went to Kmart in Virginia Beach in Kemps River Shopping Center . I went to return a baby shower gift I received . I had no gift receipt but I returned a few other things to Target with no problem at all so I figured Kmart wouldn't require one since it was a gift . I was completely wrong !!! When I approached the register the associate who was actually the front end manager said she would be right with me . The manager was by the customer service desk as well . They were looking for an associate as soon as she called him the associate came to the register within seconds . Both managers were Discipling him about what time he went on break , meanwhile I was still standing there and another associate was asking for change . The store manager walked away . When I was finally helped I was told that I couldn't return the diaper genie without a receipt . I stressed 6 cars worth of gifts and did not receive a gift receipt . The front end manager said without a receipt or knowing the person who bought it rewards number I couldn't return it . I asked for the manager and realized the store manager was the other unprofessional lady who addressed the associate in front of me . So while she's telling me the policy and how it recently changed the front end manager finally decides to scan my item , but at this point she was trying to be funny to make sure it was a Kmart product even though the sticker was on the box with a big K . The store manger told me to come up to the store in the morning to speak with general manager because he can do the return . Kmart is going to lose a lot of loyal customers and potential customers . In customer service the customer is always right you never let a customer leave upset . I will NEVEEEEER spend another dollar at Kmart !!! Worst customer service experience ever ! What company do you know that a front end or a store manager can't assist a customer properly ! They need to be demoted !!!