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My elderly mother ordered a sectional sofa and a chair in June 2015. The sectional had scratches on it when it was delivered. My mother was told by the delivery team to call Ashely Furniture about the damage. She was given the corporate office number to call. She called corporate, they in turn and scheduled a technician to come out. However, return policies differ from store to store and this store says they do not take the furniture back and refused to negotiate any pricing on the damaged furniture. The Ashely representatives told us that according to the paperwork, once furniture is delivered and you sign the paperwork for it, it becomes your furniture and essentially your problem. I spoke to an awful customer service on the Guest response corporate office team named Charisma today, 7/22/2015. I read to her what the return policy says on line about the stores being able to set their own return policy if they are individually owned. She told me the corporate office has the last say despite what it says on line under return policy. I said I would call back and talk to someone else and she told me that the call would still come back around to her. She has no customer service skills. It is sad that she represents the face of the company to customers. It's not a good look.<br /> Buyer beware, make sure you inspect every inch of your furniture at delivery time and don't sign the paperwork if you see any scratches or form of damage. They clearly took advantage of my 72 year old mother. Again, Buyer BEWARE of Ashely Furniture!