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I bought a chair from the Shiloh, Illinois store. I have had my new chair 1 day and find it uncomfortable and called the store to try to return it. I was informed once it has been accepted that there are NO returns. I was able to return a chair for the same reason 3 years ago. Looks like the policy has changed. Screw you customer! The only reason I got a new chair is because the 3 year old one broke and the chair is no longer made. I had bought the insurance so it helped pay for a new chair I don't like