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I would like to know who keeps a receipt and box from the cosmetic they purchased? yesterday I returned open makeup use approximately 5 times. it was Lan0;me , my favorite cosmetics. I did not have receipt but It was charged on my lord and taylor card. the women at the Lanc�´me counter looked down upon me as I were trash . now, every cosmetic and salon product on earth is returnable from every manufacture ( I work in the beauty industry) her attitude was not appreciated. all I wanted was to credit my account after purchasing another Lanc�´me product. anyway I have my new product but she really gave me a thorough questioning and again degrading feeling ! P.s lord and taylor is my favorite store for me and my family, I was very surprised at this womens behavior s