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Original Comment Searslostmybridalring I have nothing but consolation and sympathy for you and I hope you get your ring back. My recent experience with Sears is as horrible when I bought a refrigerator. I made a big item purchase and was the same service I got which I think have brought the great Sears of the past down. It was such a bad experience with the lousiest customer service. Even the price distribution on the invoice is so vague. On top of all no remedy for customer grievances. On order #, a BLK refrigerator was purchased on 5-10-15 with free delivery and a sears coupon applied. A small discount was also available on the Cr,Card for shopping online. An Hr. later we decided to change it to WHT. Request was confirmed at the time and then during the next three days into delivery. The CS said someone will also call in 24 hrs to confirm the change but it did not happened. On the order day evening price dropped and an adjustment was made on request for a credit back to the card. In the next two days I reminded and confirmed at least three time on the chat and phone with affirmation that the correct color of the refrigerator is coming. The delivery time arrived. My elderly mom had already cleaned up the retiring refrigerator 3 hrs before of all the food on the dining table. I got a call from the delivery guy and I asked him to confirm the color of the refrigerator. To my great surprise and un believe it was a BLK one I declined to except the refrigerator and explained about the change in WHT color and he took it back. Following up with customer service of the whole situation I was told that the WHT refrigerator is still on the order and they have no explanation for the wrong delivery. I reminded them that no one called me in the 24 hrs after the color change when they were suppose to as I was told. On calling upon the re-delivery again told someone will call. On 5-13-15 I talked to at least 4 CS rep. 2 confirmed the exchange delivery coming and then later two confirmed that the purchase has been cancelled. No emails no phone calls regarding this cancellation. If I would have not contacted I would have been totally unaware of the whole situation. During the two days all the food, frozen and refrigerated had gone in the trash. One of the last CS REP. suggested that I can reorder. I was reluctant thinking I may not get the discount price now with coupon, free delivery, plus the price adjustment and my Cr.Card discount. I re-ordered on the phone and I was told that the cost of the first order will credited back to my account 5-6 days.(interesting).I requested the re-order to happen online so I can also avail the Credit Card discount. The CS rep. declined saying it cannot happen where as on my first order the person on the chat did gave me the opportunity. Then on my request when she discounted the price on the refrigerator she structured the price such that the original price of the refrigerator was not available on the invoice. Being related to finance and accounting it is startling for me. The free delivery the website shows was not shown on the invoice but shown added. Though, the final cost of the re-order reflected around the same as the first order. No extra discounts or credits for all the happening, time wasting with CS rep. with the food thrown into the garbage (Atleast $75.00 MEAT&FISH). Then guess what happens. Again on the evening of 5-14-2015 the price drops by $30.00 on the refrigerator (I have screen shots of all the price changes plus the emails of all the chats with the CS REP,)I called for the discount but the CS declined saying the price have already shown lowered on my purchase (the original price discounted already) Any way she said she will put a request. To finish Sears is no more for Customer Comes First. While re-ordering gave my Mom some solace that she at last got a new refrigerator, she had to spent a lot on grocery to fill it in. She did not got a small price break on the re-order in comparison to the first order. On top she also lost the credit card discount of not being able to do the repurchase online. On this morning of 5/14/15 we are still waiting for a short time frame of the delivery. Having already once told of a time frame from 7.00AM - 9.00PM as if asking us to wait whole day at our home. During this whole episode the time already spent with CS REP can be figured out of the few that I have at least 7 CS REP names I can quote that I have talked to. At last the refrigerator was delivered in the afternoon but guess what again, my Six hundred and fourteen dollars on the cancelled order after 2 weeks has still not been refunded. Well done Sears. Now I am seriously thinking of a case. Here I save my right to express about my Experience & frustration to anyone, an individual, a forum, community members, media, social media, blogs, online or in print. Thanks Nasr

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