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Customer service handled this issue, but I brought a house warming gift without a receipt to King of Prussia, PA store to be told I could not return it for a gift card or exchange for another item unless I had the gift receipt. Not only did the sales associate embarrass me in front of other customers, this was the craziest,policy I have encountered from a reputable store like yours. I did review your return policy and see that I should have been issued a shop card. Now your company has to go to additional expense to issue,a fed ex RMA and send me a shop card. I would hope you will review your return policy with the sales associates at your King of Prussia store.