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I don't ever remember having a problem with returns, I don't do many, at downtown Puyallup Washington store. I've even had shoes I wore for a day accepted for a refund without question, because there was a defect I didn't detect when just trying them on. Maybe all the stores are a little different. Just be legit about your returns. Now if they just had a bigger parking lot and quit taking up parking spaces with more cart corrals... Love Freddy's...