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Half of my order was on backorder which was not received until three weeks after the date I was told it would ship. Due to dissatisfaction with the ultimate look, I called to get a Return Authorization Number but was told my Order Number was all I needed and to repack the items and leave the box at my front door for pickup between 9 AM and 7PM the following Monday. Considering the amount of theft of items left at front doors, I hope this works.