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The store manager, I do believe his name was Andy at the wentzville Missouri location was very rude!!! I tried to return a doggy door that was purchased by my mother who was only in town for a week. She does not have a dog therefore does not take part in the pet perks program. She just simply purchased a doggy door for me while she was town. Anyway o tried to return this door and unfortunately I could not find my receipt so after doing research online at petsmart.com I did not find anywhere on that site that you could not return or even exchange a doggy door. There are some items listed that may not be exchanged or returned without a receipt however my doggy door is not on that list. Anyway without even asking any questions Andy(again I'm pretty sure that was his name) said they could not return this item without a receipt. The lady behind me even said sir you did not even ask what the item was how do you know you can't return it? At the same time I'm wondering this also. I have visited this store many times buying little items such as dog toys and treats dog food you know the usual items when owning a dog. However I will never go back to this store after dealing with this manager. He was extremely rude and talked to me as if I were nobody. And when my dog was trying to get his attention he just stared right through him like he didn't exist. Again I'm very dissatisfied with my expierence at this store and I am going to make sure everyone I know and everyone they know knows all about this expierence. Other than that I have never had a bad expierence. Everyone has always been extremely helpful and very polite. But this expierence has definitely ruined all of that and I will never go back to this location. That guy should not be a manager!!!