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I've never had a problem returning things to Ross. I keep all my receipts and take them back within the 30 days allowed. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. I'd rather buy it,think about and decide when not having to rush to a decision. I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. I take this into consideration when shopping there. I would always prefer to get a refund but I'm okay with a store credit. I can always find something to buy there. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. Some things will not hold up like products from other stores but there are some things that are worth buying from there. They have great home decor items like pictures, curtain rods, candles, etc. that hold up fine. It seems to be some of the clothing items are lacking. Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. While 30 days is a little tight on a return policy I will say I haven't had any problems working within their guidelines. I only hope and pray that my good fortune with the returns at Ross continues. I will keep shopping there.