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The PB return site doesn't work. There is no way to access and print out a UPS Return label. I had to call customer service and convince the representative that there was a problem with the site. I asked if she would be able to process my return at her end, which she did (I hope). My instructions were to repack the item, include the invoice in the box and leave on my front porch for UPS pickup tomorrow. Will keep my fingers crossed.