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Went to neiman marcus to return an item I bought 1 day ago unopened box perfect there were 5 people in customer service talking when I got there. I had my receipt and item said we don't do return here on makeup u have to go upstairs said I did before onetime. She didn't even look at the purchase I was rushing and presumed customer service take everything back first time I ever refused to return an item thought this is what they are there for. Now I might just return everything I bought there and go elsewhere to purchase. Just read another comment HELLO NORDSTROM BYE BYE NEIMANS for me too they make life so much easier and they have all the products there too