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Seems there's a trend... Went to a Petsmart in tempe marketplace &amp; they did not follow this, said I had to have the receipt. I was trying to exchange an unused product for another product (I bought puppy instead of adult) that I had purchased three days ago. Eventually when I pushed back she went &amp; looked it up online bc I had used my credit card... Although first insinuating I had not even bought it at that store... when it's right on the shelf. I thought maybe the return policy had changed because one of the things I always loved about Petsmart was the return policy &amp; how easy it is. I wish there was a petco near me. <br /> Now I have a defective toy I bought a couple months ago &amp; didn't use until now, I just want store credit bc I buy stuff from there all the time (or used to). I'm gonna show them this page when they give me a hard time.