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I was inappropriately charged $25 each way on a recent flight for baggage. Since I have a Mileage Plus card, the first, and for the only bag checked was supposed to be free. I could not do this on line prior to traveling.<br /> Today when I called the United rep, she was rather rude and extremely unhelpful. She referred me to your refund website, which is impossible to navigate.<br /> All I am trying to do is get a deserved $50 refund for the bags that should have been checked for free.<br /> <br /> thanks.