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We have been battling this company for weeks now trying to get our money back from two (identical) charges for a game that we never ordered or want. My teenager did not buy this LEGO game - he is way too old for it! X-box customer service says they believe us, and we have changed our passwords, etc in case it is a security breach, however, we still have not seen the over $80 back in our account, and the 3rd customer service agent (that we finally got on the phone - getting ahold of someone at that company is an even bigger joke than mysterious charges on our account!) said that it can take up to 2 weeks for the refund to be processed. They are MICROSOFT, for goodness sake!! I could have gotten my money back faster from Joe's mom-and-pop-shop down the street. We are still waiting....13 days later.