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Yes I had to put my dog down the other day he was old and had health problems.we took back the unused dog food that we had cause obesley didnt need it anymore they said they could give us a gift card but my only dog was put to sleep what the hell so I need a gift card for.im still greaving over the loss of my dog.and I work in retail and by law you have 90 days to return any unused or unneeded products no questions asked. Not that ill need to go back there now but ill never go back and ill tell others not to shop there cause they do not care about customers or customer service.