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Sears sucks when it comes to satisfying customers regarding return or exchange concerns. I bought a "supposed" to be good quality expensive winter jacket. I was able to afford it only because it was on a 50% off price tag. Of course, I have worn it....that's why I purchased it. Confident that it's a good quality product and not anticipating that I would eventually need to return or exchange it, I didn't bother to keep the price tags. Unfortunately, within a month the underarm seaming opened up. So I went back to Sears to at least exchange it for another one. The associate in the customer service phoned somebody and keep laughing on the phone while relaying my concern to the person on the other line. Then a manager came over and retrieve the transaction number on my receipt. They are insisting that that is not the receipt for that item, that the receipt I am showing them has 3 items. I don't know if they're playing dumb or treating me as one...because on my receipt it is clearly one single item and the description of the jacket is indicated, plus the original price and the discounted price. The manager even said "We cannot accept this back because it's damaged already and we cannot resell it." OMG! Meaning they're reselling returned items at Sears!!!! They're not supposed to in the first place. I asked them if they can at least repair it since I wanted to keep it if it's not damaged, but they refused to. Simply....we cannot do anything about it. So, poor customer...I went back home with that expensive but poor quality Sear item which is now garbage...that's hundreds of dollars in the drain. That's the "customer satisfaction guarantee" Sears is promising to uphold????