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I have mixed reviews about Sears. Here's my experience: my husband and I had been looking to get a washer and dryer set for a while. We finally found a good set on Sears.com and it was on sale for a great price so we decided to purchase it using PayPal. Within an hour, PayPal showed a refund for the same amount we had purchased the washer and dryer set for. Confused, I checked my order status and it showed the order still being processed. The next day, Sears sent me an email stating the order had been cancelled and to call customer service to complete my order. I called customer service, the rep spoke broken English and I could not communicate with her. After ten minutes of bad communication, I was finally told that the set was out of stock. I was mad and told the rep why they would even let me order the item if it was out of stock already and it still stated that it was available online. She said she was sorry and that Sears would give me a 10% discount on a different set. I told her I didn't want a different set and basically hung up because I was angry at that point to have wasted my time with this whole thing that costed $2000+. <br /> <br /> About a week later, I saw that the same washer and dryer set was on sale again and so before attempting to purchase this, I called customer service to have them check and make sure that the set was available. The rep said that it was available and that I would still get the 10% discount for my previous troubles which saved me an extra $200 which made me happier. The customer service rep processed the order for me through the phone and insured me that it would come with all parts needed for installation also which had me think twice because those parts needed to be purchased separately in case you already had parts if you owned a washer and dryer already but she assured me that those parts were included. After she processed the order I hung up. I later received an email confirmation about my order which only stated the purchase of a washer and dryer, no parts included and I was also charged for shipping which was supposed to be free. So I again called customer service, it took the rep 15 minutes to finally admit that I was charged for shipping and that I would get refunded for that mistake. Then she told me that I had to call a different number for the parts inquiry because they do not handle parts on their end even though it was the customer service rep who processed my order. At this point I was overly frustrated with their service. I was spending a lot of money and these people were making mistakes that a big company store shouldn't be making. So after I took care of the shipping charges I called the parts ordering center and had to pay an extra $70 for parts which were supposed to have been&quot;included&quot; but the rep was able to give me a discount for my &quot;troubles&quot;and so I only paid half that price for parts. <br /> <br /> The delivery of the items were relatively easy and the gentlemen delivering them were very nice. The only problem was that the parts did not arrive the day the washer and dryer were delivered so they couldn't be installed. The delivery guy was nice enough to give us some parts for free that he found in the delivery truck which was very very nice of him. He even gave my husband installation instructions since we didn't have all parts to install the washer and dryer.<br /> <br /> My overall experience was alright though it was rough dealing with customer service, I'm just glad that the washer and dryer was delivered on time an without any dents or scratches. I'm not sure if I would want to purchase again from this store though just because if how difficult it was for me and how their customer service was.