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Mother is going through chemo. Went to Ashley in late October and bought a sleeper sofa for her visit on 12/23/14. Never heard back from anyone about when it would be delivered. Went BACK to the store to find out, was told would be in warehouse on 12/17/14 so I requested delivery on 12/19. (They originally said it was scheduled for 12/23/14 - NOT ACCEPTABLE, especially WHEN I WAS NEVER CALLED.) Stay at home neighbor had to be there to inspect it since I actually work to make my living. She called me and said that they tried every angle but that it wouldn't fit. Well, I needed a place for my mom to sleep so she accepted the delivery. Now, they won't allow me to get a refund since I "accepted the delivery." I bought on their financing. They also gave me run around by saying I could do a reselect and pick out something that night (this was 12/20 when I called first thing in a.m. but nobody called me back as promised ALL day)- at this point it was 8 p.m. and they were closing at 9. I said I couldn't do that, I didn't want or need any other furniture (I spent $5K when I was there in October) and that why didn't anyone call me all day and tell me this?!? So, I had this giant sleeper sofa in the middle of my entire family room lying on its side with 12 other people coming to my house for the holidays - UNACCEPTABLE b/c they also said they couldn't come pick it up until 12/26. So, now had to had pay someone else $120 to come pick it up and still out over $1K in a purchase which I no longer even have. Whoever heard of such a thing? If you buy something and it doesn't work out, there should be other options. Oh, and btw, Ashley Furniture, I don't know if it was defective or not b/c it was never completely set up!!!!!!!!!!! I will never buy from there again and will dispute that charge on their financing bank account. I won't pay it...end of story.