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I purchased a 7.5 Ft pool table online on 12/08/14 and on 12/14/14 I went to pickup the item. When I got there, the pool table was a 7ft therefore I told the merchandise person that it was not the correct table. A staff Brenda came out and literally argued with me that I purchase a 7 ft table even when I showed her my invoice with the description and she implied that I could not read. This is very poor customer service and unhelpful. I requested a full refund since it was a smaller table and even mentioned that since it was a smaller table I would take it if they refund the difference as the 7ft was a lower price. Brenda said she will not do that and I would need to call the sears website number for assistance. I came home after I got my full refund and purchased the smaller table at a lower cost. I am disappointed in the customer service support at the Palm Beach Gardens Location and will not recommend any delivery at this location.<br /> Sears was very prompt in charging my credit card but as of todate 12/16/14, they have not refunded my account. The run around I am getting is check with my credit card agency and my credit card agency is not seeing any refund tranactions from sears. BEWARE, for such a large store, they are a great rip-off. On top of this, with the new table i bought I am seeing two entries for the same amount as pending from Sears on my credit card.