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On June 23, 2014 I purchased an Economy Plus seat for my flight L1KOLE. I did have to cancel this flight on November 5, 2014. Prior to buying the Economy Plus seat knowing the well known history of United's unfriendly policies, I read the Economy Plus Refund Policy in their web site that I have copied here:<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> There are certain scenarios where you may be reaccommodated in a seat other than the one you've purchased, such as in instances of irregular operations, a last minute aircraft change or an oversell. In these cases, you will be issued a new boarding pass. If you find that you have not been reaccommodated in a seat of similar or greater value, fees paid for the seat will usually automatically be refunded. In the event a new boarding pass is not issued, however, you may request a refund for your Economy Plus purchase.<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> There is no mention in that paragraph above that the value of the Economy Plus seat is non-refundable, so I bought the ticket.....o surprise!! on the receipt after I paid the $ 119 dollars, the receipt says: &quot;Reason For Waiving Seat Fees: (Required)&quot;. <br /> <br /> <br /> <br /> So when last week I requested a refund, this is the mail that I received from United Refund that I have copied and follows after this paragraph: <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> December 11, 2014<br /> <br /> <br /> <br /> <br /> <br /> Dear Domingo Gonzalez:<br /> <br /> <br /> <br /> Customer Refund Services has received your request for refund of the above referenced ticket.<br /> <br /> <br /> <br /> <br /> <br /> &amp;#8226;The Economy Plus offers are non-refundable and non-transferable. Voluntary changes to your itinerary will forfeit your Economy Plus Seat<br /> <br /> <br /> <br /> <br /> <br /> Please be assured that United Airlines values your business and we look forward to serving you again in the future.<br /> <br /> <br /> <br /> Sincerely,<br /> <br /> <br /> <br /> Customer Refund Services<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> _____________________________________________________________________________________<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> United Customer Services <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> I received the notification that United will not refund the Economy Plus Seating that I bought in June of this year to used in March of 2015, as you can see there is no mention in your web site in Economy Plus Seating Refund policies of the non refundable situations but after the E.Plus seat is paid it mentions underneath &quot; Reason For Waiving Seat Fees:(Required)....Why don't they put that paragraph in Economy Plus Seating Refund Policies???? This is another of the many rotten policies of United....I wonder if on March 16 2015, if they are going to keep that seat empty, beings that it is already paid for???. Any place in the USA if I buy any item (TV, appliances, clothing, etc,etc,etc) your are able to return goods or items for a refund....an airplane seat is nothing that can't be re-sold to another passenger.!!!<br /> <br /> <br /> <br /> I have being a loyal member with the Visa card and with United Millage Plus for more than 30 years charging into my credit card account an average of $ 60,000 per year. <br /> <br /> <br /> <br /> Seeing the authoritarian way the company has been handling their customers in the last few years, I am changing my Visa United credit card for a more friendly and supportive banking system, that takes care of its customers. <br /> <br /> <br /> <br /> This has been &quot;The last straw that broke this camel's back&quot;...... I have had it with United!!!! and with their policies, I hope that you will see a number of &quot;friendly customers of the skies&quot; dropping the unfriendly United business<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> PD: I sending a copy of this e-mail to the United States Department of Transportation