Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Since the store I had my sears.com order shipped to (a KMart) lost my order, I cancelled the order on 12/1/14 and still have not received a refund. I was told 3-5 business days, and contacted them via chat 7 days later, and was told they would "escalate the refund". Still did not receive it today, so I called and was told they would process it immediately and send me a confirmation email. Of course the email and refund never came, so I called back again, only to be told they need another 24-48 hours to process, and they have "escalated it". Told them I heard all of that 2 days prior, but the supervisor of the refund department told me there is nobody (including the supervisor!) who could issue an immediate refund. They outright lied to me twice today. I am more than upset and plan to let the attorney general of Michigan know that I am unable to get a timely refund from sears.com for merchandise I have never even touched!