Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I am very frustrated by this last experience with Microsoft. I placed an order online for a product, and was notified a short time later that the order needed to be cancelled. I called and spoke with &quot;Jay&quot; at Microsoft, who managed to get the order canceled after about 10 minutes (or so I thought). He gave me a confirmation number and assured me that the order was canceled.<br /> <br /> A couple of hours later, I received a shipping confirmation and a notice that the charge had gone through. So much for canceling the order. I now have to receive the item first, initiate a return, and take it to UPS. Plus, I will have to wait for the charge to be credited back.<br /> <br /> There is no excuse for this lousy service from Microsoft.