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It took approximately an hour to talk to the representative while waiting on phone. It was regarding the cordless phone set that the display light was so dim that I can't see the numbers I was dialing. I ordered the replacement online. They told me that they will send me a free shipping label within 24 hours . I waited and checked my E mail I did not received yet. I will call again tomorrow. I hope I don't have to wait for 1 hour waiting for the rep. For my pharmacy and home I always ordered from v tech. This time I was disappointed to see the quality of the product. But still I ordered my other set and waiting for the delivery. Please improve your services. This will affect your business.