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My son bought a ticket online for &amp;#163;750 to go and visit some friends in the US, the ticket was purchased about two months ago and was due to fly 20.12.14. unfortunately the friends he was going to stay with have had to cancel to unforeseen circumstances.<br /> He went on line to cancel his ticket and ask for a refund as there is plenty of time so they can sell the ticket, but apparently they have offered &amp;#163;21 refund which is totally disregardful, given the people he is was going to stay with no he is insulin dependent and would be able to look after him if he found himself in trouble with his diabetes.It seems as other have commented this airline are just stealing any amount of money they can from people who through no fault of their own have to cancel their trip. if this is all they are willing to offer i told him to leave it so they can not resell the ticket and make even more money from it. We travel from the UK all over the USA every year but I will make sure we never use United Airlines again.