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I saw in someone's story that basically sears is a rip off it said in their story that their dryer wasn't working and they called sears and sears said they'll pay for it. A few weeks past and the couple still didn't get their money back. They called and sears answered but not with money sears said the money will come in a few days. Guess what it never came so they waited and waited but nothing came so they were mad and never shopped at sears again this is a true story... you know why? Because I'm in the family.