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Apparently, our hamster died 5 days too late to get a replacement, even with a receipt. Mays Landing, NJ store was more or less, 'it's past 14 days, you are beat." They give their pet products 60 days for returns, but they must not be confident they are selling healthy pets. That's okay, Arnold's Pets and Supplies in Northfield, NJ now have a new loyal customer.