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United Airlines is HORRIBLE and their customer service or lack there of is a JOKE. My traveling companion had an MRI and found out she had a brain tumor needing immediate surgery that caused us to cancel our vacation. Even after providing them with a letter from our Neurosurgeon we were denied our refund. The COWARDS hide behind a web site and a FAX number, yes a FAX number like its 1985! You can speak with rude booking agents but good luck reaching the refund department. They probably don't even have a department, just an automatic system to say denied.