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I have to write this email as people of Sears are playing a game with us right for more than 2 weeks about the refund , it's just like you are kicking the ball back and forwards and the purpose is not to refund the machine which was not working when it delivered to our house. And I am really tired of calling you to see when the money ( more than 700 bucks) are going to be in our account. We when called, people were always told us that &quot;It's going to be there today, or tomorrow, and two weeks has passed, and we still don't see a cent in our account. I need to find a better way to get the money back, maybe I need to post this issue on like Facebook or twitter and anything else, and maybe to complain at BBB.org too.<br /> <br /> <br /> <br /> We purchased a washer and dryer (Salescheck #:040579046290) on Sep. 20, 2014 and we were told that they would be delivered to our house the evening of Sep. 22 2014 by the sales presentive, then on Sep. 21 2014, my husband was called that they didn't think that one of the machine was able to work, he had to drive like 40 minutes to get there to check, but when he arrived, people told him that everything was alright, there was no problem on the machine, because of that, including the traffic, it took like 2 hours to go there and come back, Sears told us that they would refund the deliver fee which is $79.99, of course we didn't get this money back either, so it would be like $800 that Sears has to refund us but we hasn't even get one cent back yet. So on Sep. 24 or 25 2014 two guys from Sears finally deliver the merchandises to our house, and they tested, the washer worked well, but the dryer just could get heat at all, they tested several times and checked the installation, then still it didn't work, they told me that they had to call their office and arrange the pick up and return the machine another day. On Saturday Sep. 26 2014, they came to pick up the dryer, they told us that the refund would take a few days to arrive our account, so the whole week of the next week after Sep. 26 2014, we didn't receive any money at all, we call Sears on Friday Oct. 3 2014 and we were told that we should be able to get the money on Monday, the 5th of Oct. 2014, yet, now it's Oct. of 10. 2014, we still haven't seen anything, and we called like every day, the people there always said &quot; the money would be there today, or tomorrow.&quot; And we've waited for so many &quot;Todays&quot; and &quot;Tomorrows&quot;, I don't know if they are really going to refund our money.