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My husband and I ordered a washer/dryer set online from Sears on Sept. 8. It is now Sept. 29 and ave not received them. We were told they were going to be delivered two different times. Once, the truck supposedly got stuck in the mud somewhere (the trip was all highway miles) and would be delivered after 8:00 pm. They told us that at a little before 8:00. The washer/dryer was going to a house we are rehabbing and we are not there 24/7, so we told them to just deliver it another day. Twice since my husband has waited at the house all day for them to be delivered as we were told they would be, but do not have them. Husband called this morning and told them we want a refund and just forget the order. I'm praying we get our money back soon but after reading these reviews, I'm not opeful.