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I shop at 3 different Krogers the one i only make it to about twice a month the other once a month and the other im there every week. i have only had a few issues at any of the 3 never due to an employee. i have bought milk to many times to count and i am now on the second gallon to spoil. have not been able to call customer service as they wont open for another 30 minutes. the last time it happened was a few months ago they put money on my kroger plus card that allowed me to replace the milk and had a little money left over i had not expected. i was only wanting my milk replaced but they gave me more for the inconvenience