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never again will i ever order from this store again. I ordered a laptop through Sears for school. they didn't have any in store so they helped me to order it online. I recoeved it in a timely manner. When I started school the computer wasn't compatible with my schools system. so I called and asked to send it back. they told me that would be fine and that I needed to pay to send it back.. okay... my mom got on the phone and they were able to wave the fee.. here I am, a month later and now they need to do a 'investigation' because they dont kbow where my money is. and here I am, a 22 year old trying to go back to school being out the mobey and having to buy ANOTHER computer without my refund.. they have no sympathy and the people are so rude! just find my money and return it. NEVER AGAIN WILL I BUY FROM THEM.