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Its sad there isn't a strong policy on returns at my local Kroger branch. I've seen too many times people who were walking in the store together, talking and laughing, then going to customer service and acting like they don't know each other and returning a lot of makeup and batteries, and getting a lot of store credit, then leaving the desk and buying visa gift cards with the store credit. Its sad how easy it is for people to take advantage, while I feel guilty if I have to return something legitimately. One time the customer threw a fit when they told him that he can't return anymore because they caught him stealing once. He got so angry and called the manager over, and called corporate up right there in line. The line was getting longer, they were forced to eventually give him the refund. I will not support a business that supports criminal activity.