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The above mentioned return policy specifically states that APPLIANCES can be returned within a 60 DAY PERIOD, with computers and electronics being returned within 30 days...We purchased a side by side Frigedare Gallery refrigerator from the Sears store in Washington, N.C. on July 21, 2014 and took delivery of that item and 2 other appliances that we bought at the same time, on July 28, 2014......Today we called that Sears store in Washington, N.C., spoke to the store owner and asked if we could exchange our Frigedare Gallery refrigerator purchased on July 21, for a French door style refrigerator with pull out freezer drawer at the bottom.....We are very willing to pay the difference in price...restocking fee and any other fees required for the swap-out of refrigerators. We, HOWEVER, we're told that it was TOO LATE to receive credit for the refrigerator that we purchased on July 21 because 41 days had passed since the delivery of the product and 48 days since the purchase of the item. I mentioned that we were looking at your return policy above and that appliances fell in the 60 day return time.....He said to me that MAJOR APPLIANCES LIKE REFRIGERATORS had to be returned within 30 days, like computers and electronics. Who is correct, the policy stated above or the store owner in Washington? WE ARE MOST DISPLEASED WITH THIS unwillingness to work with us on an exchange and will recommend to our friends and neighbors to stay away from the Sears store in Washington, N.C. We have lived in the Washington, N.C. area for the past 13 years and have bought nearly all of our major appliances from the Sears store there. We even purchased a riding lawn mower from that store......We are now STUCK with a product purchased from SEARS that is not satisfactory for our needs. AND, we also feel misled by a policy that clearly states APPLIANCES may be returned in 60 days. "Satisfaction guaranteed" is a SEARS slogan that must have been tossed "out the window". Melton E. & Mamie C. Alexander...Belhaven, N.C.