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HORRIBLE Customer service- they do not care about their customers, especially after they make a sale. Got delivered 2 wrong chairs for my kitchen table and when I talked to the store to try and get the problem fixed was told I couldn't purchase 2 extra chairs for my kitchen table and that they have a no return policy EVEN THOUGH THEY SOLD ME A 5 PIECE TABLE SET + (SUPPOSEDLY) 2 EXTRA CHAIRS. So I am stuck buying a 4 seating table when I paid, ordered, and was SOLD a 6 seating table. Have been getting the run around for 3 days and unable to talk to a manager or even my salesperson to help- they have been too busy with "customers"!!! Will Never ever do business with them again what a horrible way to be treated as a first time customer. Sadly to say I would rather keep my business with Badcock- and that's sad. I did this purchase at the Lakeland, FL office , my sales person was Estella, and the Person I was " told" was the manager is supposedly named Orlando. HORRIBLE HORRIBLE HORRIBLE BUSINESS!