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Why I will NEVER fly in UNITED again and do not recommend it ! I went to Mexico From August 2-22 , I was supposed to return the 17 th , but a thif stole my purse with my American passport , all my money and credit card ! I have to replace my new passport in Mexico to be able to return to USA , I called united airlines to explain my situation and I miss my flight the 17 th and I have to wait for my pass passport until arrive the 21st ! To change my flight they charge me 200 dollars . My complain is united gave the worst customer service , they were very rude in the airport in Houston , I will never travel again with United !!