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Imran,<br /> <br /> I am currently unhappy with the customer service I received on 8-25-14 and on 8-26-14. I have never had a problem with sears until this last week. On 8-20-14, I purchased a 21 cu ft Kenmore fridge online for $713. It was cancelled by sears (no reason was presented). I again purchased the same item for $702 on 8-20-14. Again it was cancelled by sears, and there was not a reason. I realized on 8-24-14 that I did not have an open order and would not be receiving a fridge. So I tried to order again, and the online service told me to contact my bank because the payment could not be taking from my debit card. I called my bank, and found out that there are two holds on my account from sears for $713 and $702, totaling $1400+. The bank said they could not take off the holds, it would have to be done through sears. I called sears customer service, and was told the bank had to dispute the charges. I called my bank and they said they could not dispute the charges because the money was not taking out, just on hold, and sear had to take care of the problem. I called sears again, and was told I had to wait 7-10 days, and there was nothing they could do (after being on the phone for almost an hour). <br /> So, because I really need and want a fridge because I am moving, I was able to put a little more money into my banking account an place a 3rd order for a Kenmore fridge. I ordered it on 8-25-14 for $615. It was processed. And this morning 8-26-14, it was again cancelled by sears, with no reason posted. I called customer service again, and spoke to a sales rep., a supervisor, and a case manager. I was told again that nothing could be done. That I have to wait 7-10 days. I now have 3 holds on my banking account, totaling $2,000.<br /> I was told finally that all three orders were cancelled because the item is out o stock. I would not have placed 3 orders if I had known the item was out of stock, and that sears would place a hold on my banking account.<br /> I have never had any problems with sears until now. This is not a $20 tool or a $50 item. This is a $700 matter times 3!!! I am very frustrated. I have tried multiple times to get a fridge I would like to have, and have only run into multiple problems. <br /> I have also contacted a customer service rep. at the &quot;executive&quot; level. I was again told there is nothing Sears can do, I have to wait 7-10 business days.