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Have used your products most of my adult life---loved all of them---only problem was this order--called directly and from the first, the order taker spoke so quickly I couldn't understand her--asked her twice to slow down, to no avail--I ordered products for dry skin, but rec'd "normal" skin products--love the free samples, but after listening carefully, and mentioning that I used neither make-up nor eye products, I was sent make-up remover and mascara--I'll keep what I recd since I'm traveling soon--but next time I'll call a second time if I can't communicate with your people--