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We selected a power double recliner, now called loveseat, in leather. Had to wait 5 weeks, ok, finally it is delivered and immediately we noticed the lack of quality. (Is this what we picked out? Wow, can't believe we missed all this?) So reviewed our paperwork: no mention of returns or refunds at all. So called the store: policy is we had to &quot;return&quot; it within 48 hours of purchase -- the purchase date (I confirmed with them) was FIVE WEEKS AGO! How can you return something you haven't yet received??? So our only option now is to bring it back for in-store credit only, to exchange it for something else they have. Well we can't see chasing another item around and waiting to be disappointed again, surely we would buy something &quot;better&quot; next time, and surely they would not have it in stock. Do not want to waste more time, we already got shafted on the money.<br /> <br /> Details on chair: 2 sides don't line up with each other and there are gaps in between the 2. The leather was &quot;touching surfaces only&quot;, but they put the vinyl on the footrest (it's a RECLINER! we put our feet up don't we?) Also the whole chair is smaller than we remember, both our feet hang off the ends, and I'm only 5 ft 5. Besides it's not as fluffy... and the back looks terrible because that vinyl doesn't go all the way down near the floor, you can easily see the framework underneath. Makes our house look cheap.