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This articles has several errors in it. The return policy is within 15 days of receiving the order. Then the customer has 14 days of receiving an RMA to return it to Google. It is not 21 days. AND..Google issues a refund [new devices returned within 15 days] in your Google Wallet account for the amount paid for the device. Shipping and handling charges are not refunded. Over 15 days, the 1 year warranty kicks in and does not cover customer abuse.