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Because of their poor return policy, I no longer shop at Ross. I purchased a "leather" belt for my son. The belt buckle completely fell apart and couldn't be fixed in less than month. When I went to exchange it was 31 days from purchase date. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. They did not have another belt to exchange so I wanted.a refund. They refused because the receipt was one day off. I feel they could of made an exception since the product was clearly defective. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. Clearly the message sent is that they don't value they customers.