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I was visiting the USA and on my last evening there in NYC I visited the Macy's store at night. I bought a ladies Laundry by Design Coat, Hooded Quilted zip front coat size: M color:Black. According to my receipt I paid for it at 10:42 PM. When I returned to my hotel room, I found that the coat was ripped on both sides. The piece I had picked up didnt have a tag on it and perhaps the attendant who went to get the other piece or find the price tag may have picked up the defective piece. It was too late to go back to the store and I had to leave for the airport the next morning at 6am to catch my flight back to Mumbai, India. I am disappointed to say the least because to me Macy's has always been one of the best stores to shop at and I always look forward to doing so on my visits to the USA. I have the bill of sale or proof of purchase but I am in India. I request you to advise me what I should do. I can send you the proof of purchase and my boarding card to validate my claim. The coat was a christmas gift for my daughter and I am really upset that it is defective. Please help!