Posted by Anonymous
It's impossible to get anyone to talk live on any of these phone numbers
Hi, I return an unopened box with a product I accidentally ordered twice. Xerox did not accept my return because a small piece (maybe 1 1/2") of the clear tape was ripped off and ripped some of the lettering on the unopened cardboard box. They sent me a picture of the "damage", it is totally ridiculous. Who cares about some peeled off layer of cardboard box. I guess Xerox does, and naturally they will not refund me. I will never order from Xerox again.
I purchased 5, Xerox replacement cartridge from tonerprice.com. in November of 2016. One of the cartridges that I opened is defective. One of the parts sticks out and does not allow the printer chamber to close correctly. And one of the silver rollers is loose, and causes the printer to make a terrible noise. Is it possible to exchange the cartridge?
...I called Xerox Direct to try and return the item but was told I would have to pay a 15% restocking fee along with the cost to ship it back. Are you kidding?!?!? I paid $699.99 for this machine and you shipped it to me broken! I should have been able to get a full refund or at least sent a brand new functional printer!! I have called Xerox on 4 seperate occassions and ...
...a xerox 8570 printer. As part of the deal Xerox offer £200 cash back on return of any printer. We returned the printer and obtained their XTI tracker... Their agent says there is a technical problem transferring the funds from Xerox to their agent, and cannot give a date when... to accept them probably because the printer is set to a different region. Xerox answer is to claim there is no warranty registered and require we authorise...Printerland, the printer supplier would only refer us to Xerox and the ink stick supplier. Never buy Xerox again...
... she would get me a quote together and get back to me. I waited a few days and called her..got her voice mail. She returned the call and I explained I needed the quote right away so we could make a decision....showed up. I have been on the phone for almost an hour trying to speak to someone at Xerox headquarters to make a complaint and I have been sent to numerous extensions/vm's and ...
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