Vtech Returns and Refunds

VTech's return policies vary depending on the channel through which the purchase was originally made.

Retail Stores

Any purchase made at a retail store can be returned to the original place of purchase for an exchange or refund, according to the retailer's policy. As refund/exchange policies vary from one retailer to the next, the customer should check their purchase receipt or contact the retailer's customer service department for further information.

VTech Website, Service Center and VTech Consumer Sales

Items purchased through the VTech Service Center, Consumer Sales or Website may be returned or exchanged 30 days following the date of purchase. The customer will be responsible for return shipping charges on all products, with the exception of defective merchandise. Customers who wish to return an item will need to contact the VTech Consumer Sales and Service Center by phone at (800) 595-9511 to obtain shipping instructions and a return authorization. No returns will be accepted without prior authorization.

Credits and reimbursements will be processed once an item has been received by the VTech Returns Center.

Customers located in Canada will need to contact VTech Canada at 1-800-267-7377 for return instructions and to obtain a return authorization.