Verizon Wireless Returns and Refunds

Please find details regarding the return and refund policies for Verizon Wireless below. We encourage you to leave a comment regarding your experience requesting a return or refund from Verizon Wireless so others can benefit from what you learned.

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Verizon Wireless Return Policy

View complete Verizon Wireless Return Policy

If you've purchased an item from Verizon Wireless and wish to discontinue the service, you will need to do more than simply send the item back to the company. In order for your service to be canceled, it is essential that you contact the customer service telephone number listed on your receipt and speak with a representative. All wireless device returns and exchanges are subject to restocking fees with amounts depending on the specific device.

Merchandise that is returned to Verizon must be in undamaged condition and be accompanied by the original receipt. It is also important that you pack the merchandise in its original shipping container. refunds will only be given to those whose names appear on the original receipt. Merchandise that you have purchased from specific Verizon stores can only be returned to that store only.

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Oct

Posted by Vic

on 10/15/20 at 7:58AM

I want to return a Verizon product but when I went to print the label there was an error. I tried multiple times to retrieve this label through email but the website redirected me to sign in then to the main menu on my Verizon without even giving me any directions at all. I ended up cancelling the return to start over but it currently say there is no eligible returns. I have 14 days to return the product. I talked to representatives and they just gave me the run-around so I am currently waiting on the label to ship in the mail hopefully it will come if not I will just go from Verizon to a different company.

Oct

Posted by Anonymous

on 10/7/20 at 2:31PM

verizon wireless sucks. Accidently used the wrong return shipping label and my daughter's Apple laptop was sent to Verizon instead of her school. Verizon kept telling me they were going to resolve the issue, had a ticket out to the warehouse, etc. Every time I called they said there is a ticket out but no updates. Today, I find out it is literally impossible to track packages in the warehouse (btw my tracking says it arrived there). I am out 1350 dollars. I have to pay the school for the laptop that is sitting at the Verizon warehouse. Nice customer service!!! Been a customer for as long as I can remember paying over $400 a month.

Aug

Posted by Anonymous

on 8/22/20 at 2:08PM

I'm Not Going To Pay $1 To Get An Answer On How To Get An Honest Refund On A Top Up Card That Looks A Lot Like A Virgin Mobile Card. If This Is How Verizon Is ... I'll Keep It In Ming And Never Use Your Services. I Should Not Have To Take A Loss Of $20 For An Honest Purchasing Mistake.

Dec

Posted by Sherri

on 12/8/19 at 4:13PM

Disgusting! Verizon replaced my hunsbands 3 week old brand new phone with a refurbished. We are still paying for it. I was told later that we shpuld have gone directly through the factory for any defects. I wish Sprint had better coverage and I would switch.

Dec

Posted by B1986g

on 12/7/19 at 7:27PM

Worst company ever! Got told my phone would never be turned back in or on without prepaid service. I bought a 50 dollar card and still can't use my VERIZON PHONE on Verizon WHAT A JOKE!

Dec

Posted by Deemansmom

on 12/5/19 at 5:41PM

I bought a prepaid verizon phone at Walmart. When I tried to activate it - it let me get all the information in but would never complete the activation (I never rec'd a number) - returned the phone to Walmart - since it would not activate - Today I noticed Verizon took the $75 payment when I attempted to activate - Now - HOW DO I GET MY MONEY BACK??? It has been a disaster from jump - 1rst raggedy walmart did not sell the phone properly - now I am out $75 for absolutely NOTHING!! So frustrating

Oct

Posted by Pirate Steve

on 10/30/19 at 4:57PM

Verizon Wireless Is a F##KIN' JOKE! I have been on my laptop 3 nights and wasted 6 hours, telling them I cannot make a call from my kitchen table. Oh, we are upgrading in your area with 5G. Well, that ain't my fault, I paid for a service that I thought I could rely on. Is my fault for listening to their BUL**HIT and believing it. If you are shopping before you go, DO NOT TRUST VERIZON WIRELESS. About as trustworthy as Epstein with your teen daughter. F##K YOU VERIZON!

Jul

Posted by Anonymous

on 7/15/19 at 7:05AM

I need to send return info. I sent my defective phone back through UPS. I tracked the return number and it is at the return center of UPS in Texas. How can I email this info to Verizon wireless, so they will not charge me for this device. They sent email to me that said they added this charge to my account. Do not have phonenumber to them. Could I get this also.

Jul

Posted by Tom

on 7/9/19 at 6:09AM

I purchased a new smart phone 3 months ago because Verizon sent me a text stating that my old phone would no longer be supported within 3 or 4 months. I had it for 12 years. It was a 3G flip phone. I've been a Verizon customer for 16 years. When I went to the Verizon store, I expressly stated that I needed a phone that would get reception as well as my flip phone did, which was SUPERIOR to my wife's newer smart phone. They insisted that upgrading to the new 4G should have no impact on getting a signal or making calls. I finally relented and paid them $480 plus an activation fee plus state taxes. The total was $525.29. When I tried the phone about a month later at my cabin, where I need the reception, it was clearly NOT as good as my old phone. It wasn't even as good as my wife's 3 year old smart phone. I installed a $500 WILSON amplifier. Really didn't help. I took the phone back yesterday and asked for a refund after researching and finding the best brand and model for internal antennae and reception. They said they wouldn't take it back as a refund and if I wanted, I could trade it in on the new phone I requested. They offered me $15 for the phone I just paid $525.29 for 3 months ago. Let me repeat that, in case you thought I made a typo. FIFTEEN DOLLARS. That's 3% of what I paid. In other words, my phone depreciated 97% in 3 months. Oh, then the Verizon store employee gave me the number to call to see if Verizon technical could do something else for me. So I called, waited on hold for 20 minutes, and when the person answered, he patiently listened to my plea, then started telling me that I was completely right and that he would be willing to give me a new phone and a discounted rate. Wait, it gets better. I was talking to ATT. Yes, the Verizon store employee wrote down an ATT service number for me to call. I had to call the store back and get the number again. The employee who gave the number originally said they gave me the right number. I told him to read it back to me. It wasn't the same as he had written down on his Verizon business card. Yes, I still have the card. Bottom line. I finally got a hold of Verizon manager. She (Michelle)was sympathetic, but wouldn't refund me for the phone. She reiterated the trade value of $15. I asked how she would feel if she was a customer for 16 years and was forced to buy a new phone, then relied on Verizon to steer her towards the right phone to purchase, then it doesn't work as well, so you end up returning it for another one and they offer you 15 bucks? How would she feel? Insulted? Used? Like an piece of crap that they could care less about? Is this how she would treat a 16 year customer? Oh, I've learned a really good lesson. One, Verizon is a cut throat business that has ZERO customer loyalty. Two, think long and hard before buying a phone based on what they suggest. Do your own research beforehand, because if you end up in the situation I did, you're going to get raped by them. I don't mean taken advantage of. I mean A $15 take it or leave it refund policy for a $525 three month old phone. That's not an offer, it's a raping.

Mar

Posted by Littlebitlws

on 3/31/19 at 11:50AM

I purchased a starter kit for a byop device I had. It's said I could activate it online so I paid the 76.02 for service and received a email with order number saying something would be shipped in 2days. It was sure out of my account but my phone was never activated. I called sustainer service next day and after 45 min explaining what was going on I was told it was a bias sim and I had to go buy another or they could over nite me one. I chose to go buy one and this time the target employee failed to scan the right bar code to activate it so when I called in with that sim info I was told it was not valid was not scanned right so now I have spent 22.00 in SIM card and 76.02 to Verizon. Well the same nice and helpful man I was talking with through customer service said he could overbite one that was already activated and would just have to pay again to start service and then get a refund for the first amount of 76.02 through billing. So I paid again received my sim like promised and it worked. Now I am trying to get my refund for first charge but can't get thru to anyone either site is temporary unavailable or automated wants a phone number which I don't have one for the previous order because it some how was post paid and I am on prepaid now. Chat just send s me back and for or to call telesales I have wasted probably 24 hrs trying to get this and nothing figured out. I guess maybe it would be best to complain to the bbb

Apr

Posted by Thoughtful

on 4/25/18 at 1:23PM

You know what my brother has a refund coming and if it's not here in 7 days I told him he needs to complain I have seen so many people upset because Verizon can't do what they say people just need to report them to better business bureau

Feb

Posted by Cheated in Roanoke, Virginia

on 2/5/18 at 2:45PM

I put money ($105.00) on my prepaid account and didn't use it for a year. They told me my money had "expired".

Jun

Posted by Anonymous

on 6/20/17 at 12:16PM

I upgraded my phone and per contract the buy-out was $336 which they promptly took out of my account....that was on May 19th. I was told to return my old phone and they would promptly refund me. It is now June 20th and no money. I called 4 times and still no refund. Wow really bad service. No one seems to know how to get me my money?????

Jun

Posted by b

on 6/1/17 at 9:33AM

I would like it if you could talk to a human being,this is ridiculous,your service is awful

Apr

Posted by Anonymous

on 4/17/17 at 4:19PM

When I wanted a refund within 4 days, they said they couldn't refund the sales tax. If I return anything anywhere else, sales tax is always refunded. How can they keep something that is not theirs in the first place?

Feb

Posted by Virginia

on 2/10/17 at 7:34AM

I have a question.about My prepaid Verizon phone from Walmart. I had it for three years. An always pay through my bank card on phone I had just put $50.80 on it an put data for 25.00 on it to. An an a few days later my phone went out on me. Can I get the money back that just was paid? If so how do I get it back? I had all info in that phone. Now I have to re start over with another prepaid Verizon. cause I don't have any E-mail passwords. I draw low income an had to not pay on a bill to go get this new phone.cause I live far from town. If you could please let me know how to get my money back in my account that would be nice thank you miss wright.

Jan

Posted by Crystal

on 1/27/17 at 10:34AM

Verizon is NOT a customer friendly provider. My son bought a new Edge phone. The family has Verizon for many years and for one day they would not let him return a phone cover he never used. In PA 30 days is standard. I call this a SNEAKY way to cheat consumers. I would advise anyone this is not a place to buy accessories. The price is too high for the quality and they definitely do ot stand behind their products. Phone service is fine but so are the competitors now and much cheaper.

Jan

Posted by LISA

on 1/6/17 at 9:42PM

I Did Not Get A Return Label With My Device,i Have Been Through Enough With This Phone I Just Want My Money Back Brand New Phone And Card Never Been Used Cant Use It In My Area Done Have Called You And Cancelled Everything So I Need A Label.please,wow..... Just Got It 3 Days Ago.no Service Nowere.thank You

Dec

Posted by DBW

on 12/15/16 at 3:40AM

Called 4 times for them to sent me shipping boxes to send my trade in phones back,,,4 times boxes never showed up!!
so i asked what am i supposed to do? they said you can return them to a verizon store! I said why didn't the first guy tell me that????
really bad customer service!!!

Nov

Posted by Josh

on 11/29/16 at 1:27AM

I was charged 30 $ for a prepaid plan .. During the transaction it kept saying card declined.. Then i go. Check my account balance next day and it shows it went through. .so i called they agreed to refund me my money that it will take 2-3 business days.. It has been a week and still nothing.. Verizon is horrible with refunds..

Oct

Posted by Eric

on 10/27/16 at 4:19PM

Was told I could pay $27 to pay off my old phone and upgrade to a new one. I specifically asked when my card was being ran that it was only for $27 and assured it was. Got home and realized they actually charged my card $189 and blamed it on a "computer glitch". After HOURS on the phone they finally agreed to issue a refund but told me it could take up to a month to get my money back. BS! You are not going to steal my money and keep it for a month. I called my bank to have the charge disputed as a fraud/theft and have filed a report with the FTC and will be going to the Verizon Store tomorrow to have the police come file a theft charge. Straight up crooks.

Oct

Posted by zg786

on 10/25/16 at 8:49AM

Verizon's Worry-Free Guarantee is dishonest. I returned my JetPack within the 3 day trial period and got slapped with over $240 in usage charges! There is nothing worry-free about the trial!

Sep

Posted by al

on 9/19/16 at 8:03AM

Verizon is horrible about refunds, they charged me on 9/2/16 and still have not refunded my money and they are the ones that canceled my order. When I call i get sent to tele sales and customer service I was on hold for three hours and twelve minutes on Friday been on hold now for 24 minutes today

Sep

Posted by Aly

on 9/10/16 at 4:37PM

I activated Verizon service today. It took a little over an hour at the store. I drove straight home and learned that it doesn't work at my house. I drove back to the store less than 1 hour later to return the two phones. They ended up charging me a $70 restocking fee.

Why should I have to pay $70? I wanted to use their service. It shouldn't be my fault that they don't have a good network.

Sep

Posted by Anonymous

on 9/2/16 at 6:47PM

Spoke to verizon and they told ne that they were not goi g to refund my money for a phone that has manufacturer recall. They referred me back to the manufacturer and im within their so called 14 day worry free guarantee time frame.

May

Posted by johnbp123

on 5/26/16 at 12:15PM

I've had service with them for a long time. Upgrading, changing plans, adding or sending back devices has always led to a few phone calls to straighten it all out. Exasperating at times but it does work out. Recently bought an iPad Pro which I didn't like and returned. The rep I spoke with was great! He made calls to the local stores since it was the last day to return it. Local store said it was past last day. He was persistent and I was able to pay a restocking fee and return the Pro. Recently switched to Cleartalk using an old iPhone 4 since it was half the price.

Apr

Posted by Anonymous

on 4/20/16 at 12:33PM

How do I return a phone when another company has bought out my contract?????

Apr

Posted by Desperately begging

on 4/13/16 at 10:10PM

On 4/6/2016 I called Verizon to simply place an order for a new phone on a payment plan. And error occurred with order # 1 of 3. Order # 1 was cancelled due to an error issue on Verizon's part, that money was refunded to the debit card. Another error with order # 2 occurred even though the order was cancelled Verizon debited the account for $1,042.72, which was never authorization since I only authorization $90.72 which was suppose to have been for taxes plus shipping plus activation fee. Since I was told of the second error a 3rd order was placed and yay no errors and the charge was also debited. Well, to make a long story short...I have spent over 14 hours on the phone begging and pleading with Verizon to reverse the charges back into the checking account over the past week since this fraud/theft has left a family with no way to pay bills, buy food, buy diapers and now about to be with electricity. I have traveled every avenue possible to get this $1,042.72 refunded back into the checking account from 14+ hours of phone calls. 2 emails to two different VPs, begging, pleading, crying, requesting an investigation, filing complaints and getting no where. Again, please return the money so a family doesn't end up hungry and homeless.

Apr

Posted by KC Cowgirl

on 4/1/16 at 2:50PM

Verizon is horrible at their IPhone return system. I've called twice and each time been told a package and invoice has been sent. I'm still waiting. I never received either. Hell, if I had a label I'd pay for shipping myself but you can't print your own labels.

I have an IPhone 5S sitting on my desk as a paperweight at the moment awaiting the PROMISED package for a credit.

Verizon Sucks@

Mar

Posted by Jasond 138

on 3/15/16 at 7:23PM

Prepaid for 2 s7 over the phone and was was promised that the activation would be waived, 100 bill credit for new service, 20 off the 2 cases and screen protectors I ordered. I called to switch to the edge 3 hours after I ordered 2 weeks in advance. Guy told me to wait till it was delivered to change my order and do it at the store because it would be easier. Guess what, THEY'RE OUT OF THE EDGES and that 14 day worry free doesn't apply on phones that aren't in stock. Now I gotta pay to have a box shipped, pay new sales tax, hookup my old phone, wait however long it takes for the edges to come in, and they won't honor all those "discounts". Now, I'm headed back to where I should stayed.. Tmobile and UNLIMITED DATA

Mar

Posted by lmw7106

on 3/15/16 at 12:52PM

Can't get in touch with anyone about my Verizon covered return galaxy S5 I inadvertently put my iPhone 5s n the return mail envelope with I do believe. Yes I am crazy it was damaged also from a different company I bought to hook up on Verizon well it will not read Sim cards so it was suppose too be returned too gazelle for replacement I find it hard to believe no one noticed two phones for one return! Galaxy S5 This return was on a jon Lingerfelt acount my nashville tn just been through chemo and all that goes with so I guess crazy costs!! Really wish those people in Texas would have noticed oh well ugh tks very distraught my b friend tried too help me and I screwed me to the tune of several hundred dollars! Please contact me if anyone happens too come across a miracle and can figure out where they send phones

Feb

Posted by Anonymous

on 2/7/16 at 4:55PM

Were is my refund

Jan

Posted by Anonymous

on 1/31/16 at 7:29PM

I got a new phone iPhone 6 last week I'm 80 years old and it is to big for me to carry I would like to trade it forro .your small flipper p hone it is to big to carry w

Dec

Posted by Karla

on 12/29/15 at 7:59PM

The last month that I paid for service my account was up to date. I switched carriers a few days later and they refuse to refund the month that was paid in advance. In addition I keep getting harassing phone calls 3 times a week saying that I owe the amount I had already paid. Customer service said my service was not shut off until the following month even though my phone had no service. They said it went over the next billing cycle by a day and want me to pay that bill. I resolved this problem 3 times only to still be getting calls that I owe. That last call was relendless and so was I. I am owed a refund by 3 reps and the last one says I still have a bill now 60 days past due. I will never recommend Verizon and if you are in good luck getting out. They are the cell service nazis!

Dec

Posted by Anonymous

on 12/16/15 at 1:12AM

Well my apartment was broken into an they stolen my tablet an a htc phone including my wallet with all my credit cards Texas ID with other important documents an I have called Verizon customer service serviorl times including going into the Verizon store an nothing was resolved so as for some purchased devices useing my credit card so there for I more likely paid for them which I don't have in my possion but I'm still have to pay for what I don't have all I want is for this issue to get resolved an I get my money back I don't want it credit to my account just needing my money back is all I'm asking I don't want to choose an other service with any other phone companies I'm really like being part of Verizon an I don't want to get my lawyer involved y'all are very good on resolving any problems all I'm asking is my money refunded back into my credit card is it!Thank yall

Sep

Posted by Anonymous

on 9/30/15 at 11:31AM

A month ago I purchased a new tablet and was charged twice for it. I've gotten nothing but a run around from them for the past month while they do absolutely nothing to take care of the extra charge. It's completely on them and at this point they just outright stole $250 from me. I've brought in bank statements, receipts, people in the store know what happened, but still nothing...

Sep

Posted by Seaweed

on 9/22/15 at 7:30PM

I think Verizon is the biggest rip off f any cell carrier. Today was my last day to return this device. I missed it by a couple hours and now stuck with it. My daughter has straight talk which is a much cheaper and a whole less confusing then dealing with some of the verizon pushy sales people.

Aug

Posted by Curt

on 8/18/15 at 9:54PM

I am wanting to return my device and nobody is available in customer service today is 8/18/2015 and today was last day. I was told in store I had 30 days and just seen on my receipt that today is last day!!

Mar

Posted by GJO

on 3/5/15 at 11:27AM

I am ver upset that that Verizon would not refund/credit my account for a Verizon Phone Charger that I paid 30 dollars. I purchased on the way out of town not knowing if my old one was broken of just a fuse needed to be replaced. Told the clerk once I checked this out and it was the fuse could I return it. He told me certainly. He did not tell me it had to be within 14 days. Since I don't know of any company that don't give at least 30 days to return, I purchased it. I checked my fuse and thrilled it was going to only cost a few bucks to replace that. I got back in town a week later but could not find my receipt. Since I had them just charge my account I thought I would just wait till that came in and use it. When I went in to return it , it was just a few days over fourteen days. The clerk told me he could not refund even though it had not even been opened. I was not very happy with the store. I was for sure that since I have been a long loyal customer that I would be able to contact someone in customer service that would help me out. The first time I called I was told that a supervisor would call me back but to just deduct the amount of the charger from balance owed in the mean time. I did that but never received a call back. I call again and this time was told in no way could I return this for a refund. I am furious and do not understand why I cannot get a refund on phone charger that has never been opened. There is not even any working parts that could have been damaged. You would have no problem putting it back on the shelf for someone else to buy. Best Buy is right across the street and I could have to my business to them or nearby Walmart, Target, many stores in the area that will give at least a 30day refund and a lot of cases more and or store credit. That is all I am asking for. The lady I talked to suggested that I sell it on the internet. Really?? There are so many on the internet so the most you can get is maybe 10 bucks. What would make me or anyone want to purchase accessories from Verizon Store with only a 14 day policy return. Wow I was able to return a 25 thousand truck after 3 weeks of driving. I would think if Verizon don't want to be be as fair as their competitors then they should not be selling any accessories in the stores. I am very mad. I am retired and live on a tight budget. Now I have this 30.00 dollars charger that I dont need. I would like to think somehow Verizon will come up with a solution that would be fair. Also there needs to be visable signs right at the register like most stores showing return policies. Is Verzion really ok with this. How could you lose any money. You are such a big company, I can't imagine how this would cause you any loss to refund my money. You will have a much bigger loss losing long time loyal customer. Guess you can afford that.

Mar

Posted by Mary Lou

on 3/4/15 at 2:58PM

I was supposed to receive a prepaid return label with my cell phone order. There was no label in my order and I tried to print one on line and it wouldn't!! I was told that I have 14 days to return it and it was shipped on February 24 2015. Today's date is March 4, 2015. I want to return it so please get me the return label!!!! Mary Lou Smith order# 000034705001. My email address is [email protected]. Please email me the prepaid return label ASAP!!!!! I am returning the phone because it was not what the salesman told me it was!!!!!!

Sep

Posted by bluegs

on 9/12/14 at 9:03PM

On Verizon's recommendation, I ordered a MiFi device for my home Internet connection (no cable or DSL available). I requested a device that would work unattended, but after several failures when it needed to be reset, I called and switched to a voice/data router 10 days later, which works well. I was told I had 14 days to change my mind, and that there was time to ship the device back for credit.
However, I was unable to print a return label. The URL provided by Verizon for printing the return label had no such capability, and when I tried to create a MyVerizon account, I could not get the password because text is not used in the router. I received the password in a letter instead a week later and it didn't work. The second time I typed it very carefully, and the account locked up.
Customer service was unable to do anything, in spite of repeated calls during the next month. One person tried to send me a label, but I never received it. Finally, a creative individual got my account to work in a roundabout way and also sent me a label.
I returned the MiFi expecting a credit of $115, but the credit was $0.
No one has been able to fix this, and there has been no reason given. I don't know how this will end, I'm not paying for a device that I returned and Verizon verified they have.
Verizon has nice customer service people but they can't fix issues like this. I'm fed up.

Jul

Posted by annoymous

on 7/16/14 at 5:45PM

Been paying phone bill for my son . we would go into verizon store to pay his bill in person ten minutes later he would get a text message stating that he had a balance due for like a hundred and something before they would turn it on! How is that possible?

Feb

Posted by susan p.

on 2/11/14 at 11:32PM

Verizon charged my account twice now refuses to refund it back....ive jumped through all there hoops and still have no refund, i dont make alot of money, bit I work pay my bills on times like i was doing with my phone payment,then they took it out once again, still not resolved. they refuse to tell me the steps i need to take to get my money back,they left my account with only 100 dollars in it and i just got paid, now my grandbaby doesnt get the presents she was getting and verizon could give a darn that i just well they just broke her little heart.

Nov

Posted by btcraig

on 11/10/12 at 3:16PM

... Called Motorola, they offered (without trouble) to warranty for free but with wait. (obviously not mentioning... Not wanting to wait I headed over to the local Verizon corporate location, tech in the location tries to... know that I was in the 14 day grace period for a new device if I go back to the store today. ... me, he tries to look up the info in the account and apparently has the same problem ... located information on my order to even begin to process the exchange and I get thrown back ...up and everything was taken care of. (Prepaid shipping label, etc). Aside from the blunderings of the tech ...

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Oct

Posted by wernette

on 10/26/12 at 7:02AM

... Verizon Store and with your billing department. Here are the details. We hosted a foreign exchange from August 2010 to May 2011. She needed... there were 9 months (7/2011 to 3/2012) of unnecessary charges for number . If you notice looking at... cell phones. So, in protest we are going to pay the $125.82. HOWEVER, we hope that Verizon will take appropriate action and credit our account that same amount... Also, please inform your training staff for store employees that there is a problem of making deals ... Please respond back to us within 30 days. Thank you. Alan and Julie ...

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Sep

Posted by VABeachGuy

on 9/20/12 at 9:47AM

... it off, they had the nerves to say that it was my fault the bill got charged double and they could not get me my refund without a letter from my bank.... of their customers, PERIOD. Most services would help you out with payments and they to make a settlement with them but not Verizon. I really enjoyed Fios for the last three years and I wanted to stay, but I am not going to pay for something that I did not do. I am going back to Cox cable. ... a tad more expensive but they are reliable. If you want to deal with Verizon idiot customer service then go on ahead. I am done ...

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Aug

Posted by JM

on 8/22/12 at 9:59PM

... on a port that is working and want to charge me $299. They will not return my old phone and I can return the refurbished phone phone if I don't want to incur the $299. Motorola will repait it under warranty. What is Verizon Wireless doing except killing their own customers? To...

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Aug

Posted by Anonymous

on 8/22/12 at 11:09AM

1). We had a business account with Verizon. Somehow, packages and charges were added out... had to keep someone from the package or I would have to pay something ridiculous like $200.00 ... keep internet in order to keep from paying the fees. Since then, Verizon has overcharged me every month. They even charged me TWICE in one month, and ... supposed to be for the following month. I double checked my account...every month has been paid, there are 2 charges for the overpaid month, and then the following ...went back to regular payments. I have tried countlessly to get the charge refunded, but the customer ...

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Jul

Posted by JBKS

on 7/17/12 at 7:25PM

...6 people, 2 of whom work side by side in the same store, and not one had the same answer ...always been nice. Just not helpful. 6 people in 2 days with diffn answers is the most minor of issues! ... huge bill on time monthly.....back to Alltel days.....and this? If ANYONE knows of somewhere I am not aware of within Verizon please... know and my letters go unanswered, returned, etc. Is a lawyer the route? It is not one issue... unhelpful!! SOMEONE has to be in charge..someone hires, fires, is CEO, earns a high pay check, ... share. Have met two people through the process who DID know the product, etc, but don...

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Apr

Posted by tyler2345

on 4/30/12 at 12:37PM

I started as a Verizon Wireless customer in April 2011. Since then I have had 11 devices. No I am not ...agreed after many complaints, a mere sales rep in a corporate store got me a 3G replacement. I was unable to accomplish this myself because customer service and tech ...ahead and cancel the line. they are not crediting my act fee. That's ok. I'm calling their bluff and I WILL return the device on the 14th day and cancel the line. They would rather charge me $35 and have me ...years and have my loyaly than waive that fee. The rep said they will go out of business if they credit me. Are you kidding me...

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Apr

Posted by Anonymous

on 4/22/12 at 3:58PM

I bought a verizon wireless phone and have had nothing but trouble. To try and correct no minutes on a .... What @@@@ 2) repeated problem and when supervisor called back and refused to refund phone purchase. 3) I wouldn't buy another verizon phone for ####. 4) Upset don't worry the operator will give ...

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Feb

Posted by Anonymous

on 2/22/12 at 5:40PM

Alert: Verizon Wireless. I've been a customer for a very long time, that being said yesterday 2/21/2011 I went to the Verizon Store in Butler, NJ to purchase a phone for my son (first phone). I went knowing that I wanted a phone that offered Family Locator,... doesn't support Family Locator. Filed a compliant against the sales rep with corp, this is the best part to exchange the phone they wanted $80.00 more and $35.00 restocking fee....well you should have heard that conversation. After yelling, screaming, kicking got the $35.00 waived, but they wouldn't...

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Feb

Posted by Kim Sprague

on 2/10/12 at 9:09AM

.... Although we played phone tag the rest of the day, I finally got ahold of Hector Mendoza the following day. Initially he listened to my complaint but when we could not work ...my approval, he became rude. His solution was that Verizon would offer me a 35% deduction from ...to talk to someone else that could authorize a full refund. He said I could but his "... have to start over again after dealing with this for 2 days. By this time, I was really frustrated! I spoke to a woman named ...and helpfulness, I have a sour feeling about my experience with Verizon to work out my issue. My cell ...

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