Tesco Returns and Refunds

Tesco wants their customers to be completely satisfied with items bought from their stores. Purchases, both online and in brick and mortar stores, may be returned if the item/s meet certain criteria.

Time Lines for Returns
Beauty products, over-the-counter medications, and perishable foods cannot be returned unless there is a serious issue, such as a product recall.

Books, computers, digital cameras/camcorders, digital photo frames, game consoles, GPS systems, hard drives, mobile phones, and USB devices must be returned within 14 days of purchase.

All other items purchased from Tesco need to be returned within 28 days of purchase.

Requesting Replacements for Damaged Items
For items that arrived damaged or in non-working condition, call Tesco's customer service to talk to their troubleshooting department. Some issues are easily fixed over the phone. If their help desk cannot fix the issue, they will arrange a refund, repair, or replacement.

The item needs to be in its original packaging with all accessories, instructions, labels, and tags. Customers have the choice of shipping the item to Tesco or driving to the nearest store. Tesco arranges courier service if the item did not arrive through the mail.

Delivery and Return Charges
Tesco pays for returns if the item is damaged or not working. Customers who return an item for some other reason must pay the cost of the return. To get delivery charges returned, customers have to return their entire order, not just one or two items from it.

Refund Options
Payments with a credit card are refunded to that card. Gift card purchases receive a refund through a check or credit to the gift card. Clubcard voucher payments are returned to a Clubcard balance or a check is issued. Clubcard points issued for the returned purchase are removed from the account.