Target Returns and Refunds

Please find details regarding the return and refund policies for Target below. We encourage you to leave a comment regarding your experience requesting a return or refund from Target so others can benefit from what you learned.

Target Policies Add a Comment

Target Return Policy

View complete Target Return Policy

Target values what customers say and want from its store. One of the areas that the store tries to make fair for everyone is the return and exchange policy. Each situation is handled with care, and the goal is to accept the return of each item. The receipt is scanned, and if there is no receipt, the purchase can be looked up on the computer if the customer has a valid identification. If an item is purchased and returned within 90 days, then every effort will be made to grant the return or exchange. If there is no receipt, then the return could be limited. Certain products that are opened, such as electronics, are not allowed to be returned. They can be exchanged. Some items have different time frames as to when they can be returned, and this date will be printed on the receipt. All refunds are in the form of the initial payment.

See what others are saying about Target returns, refunds and exchanges

Add your feedback about Target -->

Jan

Posted by Walmart next door to target

on 1/24/24 at 1:27PM

I bought a whirlpool ice maker for $119.99 on 7/25/2023. Two weeks ago it started malfunctioning. I bought a replacement this morning planning to keep the old one until it completely stopped working knowing there was an 18 month warranty. This afternoon it died & I returned to target for a refund & was told I had to mail it to whirlpool. That doesn't make sense due to the cost of shipping so the warranty was worthless. I left the broken ice maker and regret my morning purchase since there is a Walmart a mile away.

Mar

Posted by TheGuyAheadOfTheGame

on 3/15/21 at 3:55AM

Me and my team of four people have probably made over 100,000 returns to home Depot with some problems here and there but not many as you would expect y'all cry on here about the littlest things I mean I get 1100 to 2000 on each gift card about 2 to 5 times a day! And it's all done pretty easy with different IDs all you have to do is be a little computer savvy oh and have a program that knows how to guess receipts my program enters in the next digit in the invoice and the goes in line going up on the guessing of pre-tax amount of a receipt then when it finds a receipt it beeps lets me know and I head out to the store to make the return I have traveled all over the west coast and East Coast now I have started in the middle getting caught once for having a tag stuck to my shirt from a time before so I stopped when the door went off because I was confident I didn't have anything on me well they got me for some stupidity that will never happen again!! Lol. I somehow just used the same Id 25 times in a row returning a $744 door and 2 5gal paints for $165 each. Then we just by the supplies with the gift card that we already had listed on the selling websites that somebody is interested in from the day before and wants to meet and then we go buy it and meet them we have been doing this for 12 years now and finally coming out to say something because we have just one 800,000 and a lottery online with Bitcoin so we are done. Thanks alot HD, target, and lowes!! It was fun playing cat and mouse games for so long with lp and dressing up and changing appearance and the place we even change the color of our skin LOL but if you ever need if anyone ever needs any tips on how to get out with items or returns to make anywhere from a couple hundred to a couple thousand within hours let me know at [email protected]. Thanks again and it's all been fascinating how to stay ahead of technology and to get these places back for all these people on here and in real life or other websites that have so much trouble with these three places! It is ridiculous how they take take it's time they give back and give back big! If you know what I mean and want to get them back drop me an email! Talk to you soon. If you would like to have your money return to you and you made a debit or credit card purchase you can send us your receipt number and date and the amount it was and a story of how they were rude to you or what happened on why you did not get your refund to our email at [email protected]. Any amount we can do up to 2500 as we will only be doing up to $100,000 per store thanks everyone and let's hear some real stories about how the employees and even managers at the counter made you feel like you were a thief or somehow underneath them by their little job and did not give you your return and then laughed at you while you left oh how we love to get back at them. And we apologize to the actual stores but you have got to start screening your employees better maybe this will make y'all get better customer service the way it used to be it's ridiculous that the Indian gas station on the corner is better at customer service then these big giant stores are! Just email us at [email protected] and tell us a little about what happened and the required info we need to return to you your money. And do not worry we do not need your card info or anything else that is private. However lowes and hd and other stores keep all this information on their computer and save it all and then do targeting adds! Have you never wondered why if you buy two things you never have before that were pretty expensive and now you are seeing ads about them or commercials on your phones it's absolutely ridiculous how much info they store on everyone that goes in there and don't even get me started on facial recognition now!

Dec

Posted by K483

on 12/1/20 at 7:04PM

My mom bought a $20 giftcard, but the employee didn't add the amount on it properly. Because she lost the receipt, they won't add the value on it.

Nov

Posted by Blvgoo

on 11/5/20 at 11:33AM

Hi guys, I placed an order with target last night and I didn't realize my mom had actually purchased the same item I needed the day before. I tried to cancel the order online but it doesn't let me which is a little weird since the order has not shipped. Any who when I review my order it tells me "this item is not refundable" it's a portable high chair.
Will the store still accept it and issue me a refund? Idk if any of you have had a similar experience. Thanks in advance.

Sep

Posted by Peasy

on 9/1/20 at 1:49AM

I bought a ps4 ,less than a year ago and when I went to play with the system it wouldn't turn on. I tried different outlets and still nothing. I turned the system off for hours and still nothing. I can't find my receipt for the purchase, what can I do. Please help!

Aug

Posted by Back to Walmart!

on 8/17/20 at 6:37PM

I usually shop at Walmart. This time, they didn't have what I wanted in stock so I checked with Target. The convenience was great. Also, I purchased a few items in the store during my visit and saw still other objects that I wanted to return to purchase later. I only get to Target about once a year but this trip to the store had me completely rethinking that.

I have, however, changed my mind about making Target my compare-to-Walmart alternative.

The cookware I purchased is nice but is not safe to use in the microwave. Microwave cooking is what the recipe I made the purchase for requires. However, I see now that I cannot make a return for a full refund and that I will only receive a store credit. I've not even opened the item. I've simply read the packaging and found that it will not work for me.

Only substandard stores refuse to give your money back once they have it in hand. Even Walmart allows returns for a full refund with a receipt.

Now, I see that many people have detailed their problems with Target's return policies online. Therefore, I find that I am, unfortunately, not alone in my disappointment.

I will alert social media about my experience and I will also return to shopping exclusively at Walmart. I have no desire to make another purchase at Target now so a store credit will not work for me. I will have this cookware as a permanent reminder never to return to Target again.

Aug

Posted by eBay gift card

on 8/6/20 at 10:36AM

I bought a $100 eBay gift card last night from target,it shows activation successful. But when I try to use it it shows no balance,why is there no balance in the card?

Jul

Posted by Sylvia

on 7/22/20 at 6:44PM

I will never shop at target again. I ordered a air fryer on line and paid with PayPal. They told me I could pick it up the next day. On my way to pick it up they sent me a message and told me my order was cancelled. I found it in the store. So I brought it since the sales person told me I would receive a credit on my PayPal MasterCard. Now I find out they want to give me a gift card. I'm taking this matter to the fraud Department of the State of Delaware.

Jul

Posted by DJJS

on 7/8/20 at 8:46AM

Not only will Target not refund your credit card when you happen to use any gift card along with the purchase, they also reduce your return by a portion of the 5% credit card savings that you get when using the credit card. Because of that, they should put the part that they are assuming you used with your credit card BACK ON YOUR CREDIT CARD. Instead, they give you a gift card for the entire amount so you cannot recover the 5% savings that they took away. This is regardless of how much the return was in comparison to your total purchase or how much you paid via credit card or gift card. The consumer loses money in this scenario. It makes no sense to ever combine a gift card and a credit card at Target. I will stay away from Target gift cards from now on!!

Jul

Posted by james

on 7/5/20 at 8:20PM

Good evening i want to complain about my package that deliver to you company and i want you to help me to refund it to my address

May

Posted by AM27

on 5/15/20 at 6:34PM

I learned today that if you split your balance with a Target gift card or a Target merchandise credit, and a different credit/debit card, you will basically never get a refund back to your credit/debit card, even if the returned amount is less than what you spent on your credit/debit. They do not let you choose where the refund hits, and they do not let you put the money back on your credit/debit. So if you spend $2 with a Target merch credit (I was trying to use the card so I could toss it) and $50 on your personal credit card, everything goes on a Target merch credit. I asked to speak with the Manager and she gave some long speech about it's not her policy, it's corporate policy, as a way to get you to spend more money in the store. Basically split your transactions if you ever want your money refunded back to your credit card. It's such a garbage policy. If I charged 99% of the total on my credit card, credit exactly how I paid.. I had receipts and everything.

Apr

Posted by Anonymous

on 4/22/20 at 11:39AM

Drove 30 mile roundtrip to Ocala Target to return two stackable chairs, which I purchased two days ago. Upon getting the chairs home I found they both were scratched and dented. Got to Target and the person behind the counter says " were not accepting returns until 27 April" Today is 22 April!!! WHY...

Mar

Posted by Anonymous

on 3/28/20 at 6:48AM

I bought a TV, gor home to set it up and the screen was internally broken, went back the next day to exchange, but instead of doing a even exchange, they returned one and recharged me for the new one. Now I have 2 charges out of my account for a TV and was told within 14 days I'll get my refund for the first TV. really???

Mar

Posted by Clydesdale 76

on 3/12/20 at 4:23PM

I bought some clothes with my debit card, then lost my debit card and got a replacement from my bank. I tried returning some iteams with the receipt but without the original debit card i was only offered store credit. Seriously! Even though i have the receipt and it was purchased less then two week ago! So now im stuck with a gift card I don't want or clothes I don't want either.

Mar

Posted by genuine customer

on 3/10/20 at 8:20PM

t. All refunds are in the form of the initial payment.
Not a Target card apparently.going by Target policy, refunds are in the form of payment....if it was paid with a Target card then how come you didn't return the purchase amount to the Target card?
I remind you....it is only a policy if the customer agrees.
As future purchases will now be made elsewhere due to your double standard.

Jan

Posted by Erica

on 1/24/20 at 4:13PM

Shame on San Dimas,Ca Target manager and asst.mngr they are not right when they don't credit back to target red card. If we used red card credit to make the purchase when we return an item should go back to card. I'm very hurt about these actions from Target its abuse towards its loyal customers. If I used my red card to purchase and I return the item under 60days AND I TOOK IN MY RECEIPT TOO why not credit back to my red card? Target acting in bad faith. Fix this and do right by us. I want compensation! I got stuck with merchandise credit for no good reason! Its NOT right. I just got the bill for red card so yeah I'm mad all over again. Uuughhh! Does Target want to loose out to Wal-Mart? I see I'm not the only one they've done this to.

Jan

Posted by Erica

on 1/24/20 at 3:13PM

I love Target BUT last night I got upset and I'm still upset because a month ago I paid for my things total was $245.00. I used Target red card credit to pay $200 and $45 I paid with my bank card.Last night I returned 3 items which came out to $84. The cashier handed me a store card store credit gift card with the $84 dollars on it BUT WHYYYY? And so I asked to speak to manager who had been standing right there but I didn't know who she was and she hears what's going on but she acts like she had no idea what I'm talking about. Im trying to hand her back that gift card telling her I don't want that thing and can she please help me. I want that money credited back to my red card or my bank card she tells me no sorry but she cannot. I don't get why not! I have my id my receipt my cards why Not? Now I'm stuck with a gift card and I still have to pay interest on that target card if I can't pay entire bill at once. Its not fair.

Dec

Posted by Anonymous

on 12/6/19 at 12:25PM

Sent me the wrong item. Then I can't have a refund since I used PayPal I have to have an egift card?! I want my money not your stupid card you messed up not me!

Dec

Posted by Anonymous

on 12/4/19 at 8:06AM

I went inside two targets try return 2shirts andeway the guest services associate say they can not let me return give back tome in the target bag ireally don't want the items I don't like target cguest service in general idont like target at all just my mother target expensive in there clothing department shoes purses food

Nov

Posted by Shop_till_ya_drop

on 11/21/19 at 8:42PM

Target is the best by far on returns way better than Wally world A.K.A WALMART. Walmart has a return policy that if you don't have a receipt that item cannot exceed $50 or you're just out of luck and stuck with it. Target on the other hand it's quite gracious with their return policy without a receipt. I say so much better that I had an item purchased from Walmart that I didn't have the receipt for because my kids threw it away, so I took it back to Target without a receipt you ain't got the full amount on my gift card instead of being stuck with it. So I don't want to hear anybody on here crying about how bad Target is on the return.

Oct

Posted by Jaysusie

on 10/7/19 at 8:40AM

I am done shopping at Target! My special needs daughter bought a pkg of Hanes panties fir 20 plus dollars at Target when we were visiting Arlene ngton , Va. they were called briefs, but when we opened pkg, they were bikinis. We tried to exchanged them or get a store credit at the Dadeland South/Pinecrest store in Miami when we returned home, the manager, Enrico, was very rude and imperious. I am a retired high school teacher and I know when Isomeone is a smartalek! He said he could give me $5 and change because I paid cash and didnt have a receipt. He said that is your policy... no exchange and no store credit if no receipt. I have many choices if stores to shop in : Amazon, Kohls , Macys to name a few. This is a fairly new Target and I have been a good customer since the store opened.Done!! I will be sure to spread the word . Dont shop Target. Rude and very poor exchange and return and exchange policy.

Oct

Posted by Ilovetarget

on 10/3/19 at 4:45PM

Bought an HP laptop and after learning I could not load Photoshop due to not enough memory I tried to return it. I was 1 day over my return date and they refused to refund or exchange. I'm now stuck with a in box never used laptop I can't use.

Sep

Posted by Nobetterjustbest

on 9/7/19 at 9:49PM

I can understand why "anonymous "
seemed so judgemental against us who have ' unrealistic expectations' . She doesn't get that her returns that ' they even took... not even from that store' IS PART OF THE PROBLEM. I would sign anonymous too, if I were you.

Aug

Posted by Anonymous

on 8/3/19 at 9:39PM

Read first page of these "complaints." A few seemed a bit unfair but sort of understandable. The rest are just outlandish and kind of hilarious. You all must have crazy unrealistic expectations for returns, they state their policy and need to make money, unfortunately return fraud is a high dollar hit big companies take so they need to guard against fraud and abuse of return policy.

I thought my local targets return policy was one of the best of all local stores. They took extra things back I wanted to get rid of that I probably didn't even buy there let alone within the past 30-90 days. Didn't get full value but what do you expect without a receipt.

Jun

Posted by Annoyed Ex-Customer

on 6/23/19 at 1:56PM

I was given diapers for my son's 1st birthday. They were the wrong size, too small. So I went to exchange them for the correct size, unopened. They didn't have any on the shelf so I tried to get a target gift card. The employee offered me $2.86 for a box of diapers that cost $14.99. That just doesn't make sense. Especially since they will just put the box back on the shelf and resell for $14.99. The employee said it was their policy. That's stealing from your own customers. I will never shop at target!!!

Jun

Posted by Anonymous

on 6/17/19 at 6:34PM

got two $14.99 hate
s for morhers day.sidnt like but did not ask my daughter for rexeipt because i did not want to hurt her feelings.went to retur expecting store credit since i did not have the receipt.i was given $4.38 per hat.these hats were n oil t on sale ans i ? the clerk.she said it was store policy.thats all they are worth.u will never shop at target.

Mar

Posted by MiTi

on 3/12/19 at 9:35PM

CFIXI purchased a flatiron that didn't fit the description in my eyes. turn it back to the store unfortunately a few days after I made my decision my debit card was stolen and I've been towed I will receive a new debit card Target did not work with me to make this refund and I choke in my situation My receipt that was current & readable, it was only two weeks after purchase date, well before the 90-day mark. I will think twice before I shop at Target again. Unfortunately things do happen.my card was stolen which was beyond my control I did not like what I purchase but yet I was unable to return it and stuck with it. that's $50 lost besides what was spent on my stolen card unauthorized. they should have a policy for that matter. They didn't even offer store credit honestly after all that I would if turned it down. Walmart is more sufficient and cheaper. Addents to customers needs

Jan

Posted by AC

on 1/31/19 at 6:08PM

Target never processed return credit on my credit card. They are unscrupulous in their actions. Never shop there again.

Jan

Posted by Not a fan

on 1/11/19 at 8:59AM

I had searched everywhere for a pair of the wireless BEATS earbuds. It was right before Christmas and they were on sale . I found one pair in a green color at one store . I bought them because it was the last pair they had left and I figured at least my son would have them for Christmas . I decided to call around some more after that to see if I could find the blue pair . Blue was the color he really wanted and I found it at a store not far from me but it was a drive . I got there and wanted to exchange my green pair for the blue pair I have the receipt and they were the exact same item unopened . They refused to return them or exchange them because they claim I have to wait 24 hours in order to do so . I even spoke to the store manager and they said it was not possible to help me and I would have to come back . To top it off they had both the green and blue pair in their hand and instead of asking me they asked the girl behind the desk which when I actually had so that I went home with my original pair . Not trusting me . It was ridiculous it was a waste of my time and it really upset me . Target is horrible with their return policy and I will tell you that I will never shop there again !!!! I would honestly recommend going pretty much anywhere else but there just in case you need to return something .....

Dec

Posted by Nehtte

on 12/27/18 at 8:33PM

I bought 2 apple iwatch at target..I found a better price for same item in Costco, I went back to Target 2weeks to return the 2 items after I bought it and paid with a MasterCard ( not target card). Eric who he said is the manager at this Target Tustin store ( I took a picture of him because he doesn't want to give me his last name) helped and I told him I don't have the original credit card anymore, I asked him nicely if he can give me a credit using my debit card instead..flatly he said he can only give me a store credit, I said I really do not want to get stuck with $668.00 store credit... and Eric even suggested I returned the iwatch at the apple store or just keep the iwatch if I don't want a store credit..and he can't help me if I don't have the original credit card I used... and that I should move on so he can do other returns !!! what kind of attitude is that..? There must be something that can be done to remedy my situation. .. any suggestions? Help!!!

Dec

Posted by Anonymous

on 12/10/18 at 8:59AM

Bought something from Target they decided to cancel it.. because they ask a stupid question on my email I didn't answer back..now I have to wait a month (30) days to get money back

Nov

Posted by Mary

on 11/5/18 at 5:05PM

Use two gift cards online yesterday to place an order. After completing the order online I realize one of the orders was to be picked up at the wrong store I immediately canceled that particular item. Being told now it's going to be 3 to 5 days before I get my money back on my gift card. Nobody to date has been able to tell me where it is on their website that authorizes target to hold my money hostage for that many days. Keep in mind these are two gift cards issued by target and not a bank. Buyers be waened don't buy gift cards from target

Oct

Posted by Lucky lady

on 10/23/18 at 3:50PM

Bought some Prosciutto at Target 4/days ago that was so bad I couldn't eat it...flavorless & old, & believe me I know what good Prosciutto should taste like.....had to toss in garbage.....if I bring in receipt without Merchandise will I be eligible for refund???

Oct

Posted by Maggie

on 10/9/18 at 10:10AM

I return two items and have a receipt for the transaction but my credit card was not refunded my money. I bought it back right to your store.

Oct

Posted by Anonymous

on 10/8/18 at 12:32PM

I purchased the items for a out of state bridal shower. Purchased online and have no receipt and there is no packing slip. How does she return these items?

Aug

Posted by Shay

on 8/20/18 at 9:05PM

I went in to buy some apple earphones and when I bought them the cashier asked if I wanted the receipt in my hand or in the bag I said the bag after buying them I noticed they were the wrong ones (I never left the store) so I went back to electronics to the person who helped me and stated they were the wrong ones she stated I would have to go to member services I go there and they state I have a return receipt even though I just bought the head phones and didn't return anything the managers checked the security cameras and seen the worker put the receipt in my bag and seen me walk away but they still seem to say she gave me a receipt with the return slip when I didn't return anything so now they are refusing to give me a gift card or my money back

Aug

Posted by Lourdes Acosta

on 8/14/18 at 10:01AM

On July 18th 2018 I purchased by phone, 2 beautiful gold accent tables...in which I am supposed to be credited in to my debit card.Today is August 13th...and I haven't see that money...Is there any place that I can get in contact ..to find out if I need 6 months to get my money back?...I am so annoyed with the indiference in this matter...

May

Posted by carole

on 5/4/18 at 4:36AM

ordered a baby gift for a shower. It came with the sides of the box all "taped" up. What am I supposed to do? Don't have time to return it, and do not have a Target store near me.

What if the contents of the box have been damaged and it must be returned. I have the packing slip but not a gift receipt, will they still exchange it or give credit for it?

May

Posted by Hoop

on 5/3/18 at 1:43PM

Today I bought items at target and noticed when I got home the return price is less than what I just paid. I will not be shopping there.

Apr

Posted by Minnesota Mom

on 4/21/18 at 9:02AM

Purchased many things today including 3 pieces of mens clothing. Checked receipt when got home and noticed there is a 'return value' lower than the actual charged price on all three. What is going on with that? If that is the case, I'm done buying clothes at Target because I mostly buy for the kids, bring it home to have them try it on, and then return what doesn't work.

Apr

Posted by Ai

on 4/16/18 at 2:08AM

Bought a wifi-extender almost a month ago and didn't have receipt. The thing costed around 90$ and internet just been disconnecting a lot frequently. So I went in with no receipt and the lady told me, I have to exchange of spent the 85.85(returned price) in the store. We however asked for a merchandise card but she said no, since it was a high-valued item. So we just shopping spree and after getting two receipts back from her, the returned and the new purchase one, it was used from a merchandise card. Why did she not give us the card before? Wasn't up to shop, 85$ from Target today...

Mar

Posted by Jamie

on 3/23/18 at 12:15AM

Purchased a swimsuit during my lunch break at my University across town from where I live in the DFW metroplex, and paid cash for it (today). While I was in the fitting room I snapped a pic for my mom. She said we could do better, but I had already purchased it when she responded to my picture. I went home, and met her at a Target close to her house to try to find a better suit. I tried to return the suit untouched with tags attached that I had purchased earlier in the day at a Target across the metroplex, and was told that since I paid cash, they could not return it before 24 hours was up at the store I was trying to return it to. I was, however, welcome to drive to the other location (over half an hour away), and return it there. I also had a full cart of items totaling more than my initial purchase. I asked if they could complete an exchange, and they said no. I also asked if they would issue me a giftcard, they said no. Funny thing is... no receipt... no problem. Receipt, tags on, NOPE. There is nowhere in the return policy that this is stated, and I read all of the signs because I was clearly shocked. Worst policy and customer service, and I was shocked it was at a Target.
Moral to the story... don't drive away and change your mind...

Feb

Posted by Confused

on 2/21/18 at 4:43PM

So I'm trying to return an item by mail that I ordered ever since the day it arrived it has said, item cannot be returned at this time, it has been about 3 weeks since it arrived. Can anyone help me?

Feb

Posted by Ezgi

on 2/2/18 at 3:27PM

I bought frames (worth 65 usd) from Target on Nov. 8, 2017 and returned them the very next day on Nov. 9, 2017. Target never credited my credit card and I went to the store to ask about it (around Nov 20th). The guest relations told me to talk to my bank as Target already returned it and it's between me and my bank. So I called Bank of America to dispute it and they opened a claim. Next thing BoA did was crediting my credit card with the whole purchase amount (78 usd). Anyways I went to Turkey for winter break and on those days while I was outside of the US, BOA sent me a letter asking me to prove my return to Target by sending them a copy of the return receipt. From the date of the letter, they gave me 6 days to provide the proof document. However, sicne I was abroad I saw their letter 3 days after the deadline was over. So they charged my account again with 78 usd! I called BoA right away and their representative told me to still send the documents and they would review them. I did that that day, writing a detailed letter on my excuse ans sent the original and return receipts. Next thing I received from BoA is that they cannot continue reviewing my claim because I missed the deadline! I called them several times today and they say there is nothing to do, I should talk to Target as the amount was sent back to Target! So I called and visited the Target store that I made the purchase from. All they could do is giving me phone number of Target Guest Relations, which directs me to my bank when I call! So at this point, Target has my money but I cannot reach any representative of Target, plus BoA is acting as a robber instead of a bank. I called BoA once again today to open the claim from scratch but they said it's a closed claim case due to missed deadline and they can't reopen the dispute. I am an individual customer of both Target and BOA but only thing they know is stealing my money!!! I am totally frustrated with both companies and cannot believe they can steal people's money this easily! Does being abroad while they sent me a letter give them the right to steal my money? It should not! Does anybody know where I can go to complain about these companies? What is the legal authority to supervise such things? Should I go to court? Thanks for all your help!

Jan

Posted by Anonymous

on 1/27/18 at 10:35AM

I received an air fryer for Christmas. Hasn't been opened. Don't have a receipt. Don't know what to do about returning it. Can you send me info please

Jan

Posted by frustratedwithtarget

on 1/11/18 at 8:49AM

My son saved his birthday money to purchase Apple Ear Buds AT TARGET. Paid $165. Took them home and they fall right out of his ears. We took them right back to the store and they would not take them because they were opened. These are defective as they do not physically work on his ears!

Jan

Posted by Dizzy

on 1/1/18 at 5:55AM

I returned an item without a reciept as it was a gift. I exchanged it for a simular item. They returned me the money on a refund card and did not add the tax,yet charged me tax on the item purchased. When questioned, I was told , without a reciept you do not get the tax returned. I said then do not charge me tax on the exchange. Seems it does not work this way?? It's a black refund card, not a gift card.

Dec

Posted by Target is stealing!

on 12/27/17 at 12:05PM

I'm on day 19 of Target not crediting my credit card for a $162 return. I received and email stating my credit card would be credited within 7 to 14 DAYS (not business days). I called on the 22nd (day 14) and was told they'd escalate and I'd get an email in 72 hours indicating the date of my credit. Yeah, still waiting. Called target today and the lady had the nerve to say holidays and weekends are not included so I was happy to tell her the email states DAYS not Business days so holidays and weekends are most certainly included. All they keep saying is that "it's being processed". At this point it's stealing!! It's my money so give it back! She then said I should get the credit tomorrow which is Day 20. Nice little thing they have going on sitting on consumers money for extended periods of time. I can only imagine the nice stockpile of interest it's generating for them. Wonder if anyone's ever looked into this?! Thieves!!

Dec

Posted by ILoveTarget

on 12/18/17 at 8:09AM

All these comments... You guys were destined to be Walmart shoppers. Give in.

Dec

Posted by Anonymous

on 12/12/17 at 3:01PM

I am so pissed off. I bought a bathtub for my baby and when I went to return it because she keeps sliding off of it plus it's very hard to manipulate the stand, Target denied me a return saying I had exceeded my returns. What? I don't return that much this year it was only a few times and I don't understand why I can't return anymore. They lost a customer for life

Dec

Posted by Von

on 12/10/17 at 8:52AM

Ordered a PS4 from target for 199.00. After 3 weeks of no ps4,I call well low and behold they are out. Why did you sell it to me if you were out? After several agonizing phone calls the send me a Target E Gift Card for 218.52. There is nothing I want at this store for 200 bucks. I guess I just lost 200.00 will be going to get my cash in about 2 hrs I hope I don't go to jail. Can't believe these people get by with being legal thieves.

Nov

Posted by Dan

on 11/19/17 at 12:08PM

Funny how word spreads online I just see on my account with target refund has been initiated.

Nov

Posted by Dan

on 11/19/17 at 12:03PM

I will be getting my lawyer involved if target does not fess up on what happened to the iPhone I returned'

Nov

Posted by Dan

on 11/19/17 at 11:55AM

I returned an iPhone I purchased on Target. Com now they are claiming they never received it and they trying to stiff me on refunding my money, even though the Ups tracking shows they got it and signed for it.
Could it be possible an employee stole it.

Nov

Posted by RG11

on 11/15/17 at 12:07PM

Pastor William,
You of all people especially because you are a pastor, per your screen name should be more forgiving of this minor inconvenience, maybe David was having a bad day, we all have them from time to time, you never know what he could've been dealing with prior to your 5 dollar return emergency. I don't know you, but I am sure you wouldn't want David to be fired because of this one incident, which by the way you were able to return 24hrs later. As for bringing God into this you are out if line,I am positive God had forgiven David,oh by the way David was just doing his job as Target does have different return policies regarding electronics. You are giving Christianity a bad name, we need to be a light for the world not a deterrent.

Oct

Posted by PastorWilliams

on 10/12/17 at 6:47AM

Went to the Target in Rosemead, CA in Southern California to return 2 calculators found on clearance as they didn't meet the needs for my children's math class requirements. A return representative named "George" with glasses and a mustache gave me the biggest attitude like he was just having a seriously bad day. Always using my red card for the 5% back shopping in target and extending return dates 1 month, he denied my return and started spouting some items in electronics don't follow that policy. When asked which ones he said "these calculators" rudely. I left and went back the next day and a different rep had no issues returning them. I nor my family will ever be shopping at this "neighborhood" Target ever again. In a time with so much competition you would think corporate would do something about employees that actively hurt their bottom line. I ended up purchasing the right calculators at the store, as the rest of the employees have always been a joy to visit.

George it's really time to quit. There's no reason to work a customer service job if you can't handle whatever stress you are handling. May God bring peace and forgive you.

Oct

Posted by Are you kidding me

on 10/10/17 at 2:00PM

Thank you, "David, there is something wrong" for your post... I don't think these people realize the things they are complaining about as if they have a major, life-threatening problem on their hands when unable to return a $5 item.
OF COURSE the store is going to give you the sale price in the last 90 days if you don't have a receipt! If they were giving out full price refunds to everyone without a receipt, can you imagine how much money they would lose?! You could easily buy something that is on sale, by say, a lot... and then turn around and return it without a receipt and get the full price back. If you can't be bothered to save your receipt, why should the store refund you anything but the lowest recent price?!
Also, these days, they can look up your sale using your card if you paid by debit or credit, so unless you paid cash, there's really no excuse not to have the receipt anymore....
You people act like customer service at Target was made to solve all your problems in life. They are minimum-wage workers just repeating what the big guys on top tell them to say. Give them a freaking break.

Sep

Posted by Cozzy

on 9/14/17 at 6:52PM

Purchased an air mattress at Target and according to the manager 9/14/2017 at 9:30 pm, we can't returned an opens air bed, it can be exange. After going back to the isle to pick a different sized, we noticed it was empty, we requested a store credit. It was also denied according to the shift manager "The state of Florida passed a law that prohibits this store credits" and she advised us to go and visit an other Target store. I ask the law information to what she replied, "I have no idea' we only repeats as we are told". We chose Target over Walmart due to customer service, Target is costly, and we get the same customer service as Walmart. Thank you for the customer experience Target at Pembroke Lakes Mall, Miramar FL.

Sep

Posted by Anonymous

on 9/10/17 at 5:59PM

I purchased two items at my closest target. I actually needed a bigger size. I then drove to the next target, hoping they had had a bigger size. Luckily they did. However the customer rep. At ths return counter told me i couldnt exchange or return any item the same day of purchase. I was astonished of this information. When i asked her if this was a policy, she said " NO, is how the register is set. It doesn't allow us to make this transactions". I told her this was ridiculous. I then had to purchase the bigger size i needed. Due to this reason i am having second thoughts about purchasing anything at your stores. I will all share my story with my co-workers via our weekly newspaper. There is about 1500 employee's.

Sep

Posted by Anonymous

on 9/8/17 at 5:23AM

Don't shiip at target and think you are going to return items you purchase with your debit card because you won't get your money back in your card until 7 to 10 days that's straight nonsense

Aug

Posted by KBFM

on 8/23/17 at 11:17PM

I returned items on 23rd August and on 22nd August for $175 each day. The lady at the cash register told me that the money will be credited to my card but it has not been credited. I called up my bank and was told that the bank has not received any transaction refund notice from Target. Can you tell me what is going on?

Aug

Posted by IDidn'tMakeTheBedSoYouSleepInIt

on 8/22/17 at 7:44PM

This policy is incomplete. The policy states, "All refunds are in the form of the initial payment." I returned a Coleman Air Mattress 4 days after purchase. I attempted to inflate it and there was a ¼ hole on the seam. It was obvious that when the top and bottom portion of the mattress was melted together this small area didn't line up and a hole was left. When I returned the item 4 days later I was told that I could only exchange it or get a gift card. I originally paid cash for the bed. My aunt had one she gave me when I was out of town. I did not want to exchange it and I didn't want a $100 gift card since I shop there about once every two years. Update your policy.

Aug

Posted by Teresab925

on 8/21/17 at 1:02PM

I had bought sneakers a week ago for my son. I bought the wrong size. I went to return it and I had done a split tender payment. I did $100
Cash and the rest on my debit card. I wasn't happy couldn't get cash back for the return. The reason was because I paid more on my card. The computer system decides on payment option. Cash wasn't part of it. If I was exchanging I would been no problem. They didnt have sneaker my son liked so I would of like the cash to buy it at another store today instead of waiting for the $29.99 on my card to by new sneakers.

Jul

Posted by Never shopping at Target again

on 7/21/17 at 2:51PM

Most ridiculous policy that you can't return WITH a receipt to a different store! I can return without a receipt. I can return open items, but items in the original packaging, WITH a receipt to a different target? No can do! Simply ridiculous.

Jun

Posted by Kmac

on 6/22/17 at 1:45AM

I purchased $290 worth of clothes on my red card. Ended up taking $150 worth back to Target for the refund amount to be put back on my card. That was Monday at 5:15pm. It is Thursday morning and the $150 STILL HAS NOT BEEN ADDED BACK TO MY ACCOUNT! Wouldn't you think that because the Red Card is associated with my checking account it would've been added the refund amount back immediately? Bounced a check because of it and still sitting with a negative balance in my account until the money is refunded. Disappointed and disgusted...also, $35 lighter in my checking account.

Jun

Posted by CJWE

on 6/21/17 at 10:50AM

My father bought some coconut oil at Target in Lauderhill, FL a week or so ago. He thew away the receipt. The next day, we found an already opened jar of coconut oil tucked away in our cabinet. So, today I took back the coconut oil for store credit because I didn't have receipt. I had no idea how much it cost when purchase, but I was given $5.39 as a store credit. I then went to the oils area to see what other oils they had. The oil that I returned was the only option for me, and it was cheap, so I decided to repurchase it (Silly, I know.). The shelf said the oil was $6.99, but since only $5.39 was returned to me, I assumed it was on sale. I took the oil to the customer service counter (I had another item I was exchanging with a receipt.) and paid for it with the gift card the guy had just given me. He rings it up and tells me I owe him $1.60. I asked why because it was the same item. He says that the computer just sometimes returns a lower amount. WHAT?? To make a REALLY long story as short as I can, the manager told me the same thing. I asked to speak to the manager's manager because I wanted to see the policy where it says the computer can decide how much I should receive on a return without a receipt. She went to get him and soon after calls the gentleman I was working with at customer service, and tells him that the manager's manager approved to have my money refunded. Ok...I didn't ask for my money back, but, thank you. However, I need a copy of that policy. They also explained to the customer service guy why I received less money and he in turn explained it to me:

If you return an item without a receipt, and that item went on sale at any point within the last 90 DAYS, then you will receive that sale price.

WHAT KIND OF BLEEP-ITY BLEEP RETURN POLICY IS THAT?? AND WHY IS IT NOT POSTED?? Ok, so where is the copy I requested? After about 10 more minutes the original manager comes out and tells me that she cannot give me a copy of it because it is on Target copyrighted paper. Wait. So you can have a lengthy list of explanations and exceptions concerning your returns policy, but you can't give me a copy of a particular part of your return policy that is not listed? That sounds screwy. So, needless to say, I will not be shopping there anymore. I am also going to write to corporate because that is not right. At least list the policy so I can have some reference as to why you are screwing me. This policy is why the woman who posted earlier had to pay $5 more to buy the EXACT same article of clothing. This 90 day policy is frustrating to consumers, but it is more frustrating when no one can explain to you why and employees cannot find it is writing. Target should really rethink this part of their policy; at the least, they should post it.

Jun

Posted by Carolyn554

on 6/6/17 at 8:26PM

I bought a mini fridge at Target at the North May Avenue Target in Oklahoma City, today.I live 30 miles away from this Target, but none of the targets near me had one.I get it to where it is going, unpack it and there is a large dent. I package it back up. I call the target close to me and ask if I can return it back there tonight. They ask if I had the receipt; which of course I had. Then they tell me no because the days receipts and transactions hadn't gone through yet and that I would have to wait until tomorrow, that the only way I could return it tonight was to take it back to the store I bought it at(30 miles) away. So I call that store, they don't have anymore. I ask about a rain check for that store til they got some more. I was told they don't do rain checks any more. So next I look online and another store about 20 miles away says online that they have 4 in the store. When I call, they don't, so not only have I wasted gas, time, wear and tear on my car but can't return the bad one while I had help tonight to lift the fridge.This is extremely poor customer service and the web site listing information that is not correct reflects badly on target.

May

Posted by Target

on 5/25/17 at 5:13PM

On going to the 'customer service' counter I was greeted with a hasty and somewhat unwelcoming hello ... it went pear shaped from there ... I have been waiting sometime for a lipstick cokour to be back in stock as in purchasing 3 of the same colour I mistakingly took one of the wrong shade which was in the same rack. I go to the customer services to do the right thing by telling them I have the lipstick in my bag but no receipt ... this little viper, a young girl called Rachel promply looks at the lipstick which is in it's packaging, undamaged and unused tells me "you could have bought this anywhere" so I ask her "who else stocks Sleek brand?" ... I see her at a computer with another young girl presumingly checking ... Rachel returns saying "Myer, Priceline and Big W stock this "ok I say please write them down ... she hesitating does that ... at Highpoint these stores are all under one roof ... I go to each one asking the person in charge of their Cosmetic section and ALL of them scan the lipstick, check on the computer BUT the answer remains the same ... NOPE DEFINITELY NOT ... oh my word ... the lady at Cosmetics knows me and also knows I purchase the same colour 3 at a time as it is the only colour I wear ... I am totally floored as to why some young kid with no idea on how to treat people works in Customer Service and on top of all that has the damn audacity to lie blatantly to me over a liptick ... powergame which is unwarranted and totally unwelcome .. what a time consuming unpleasant experience on my day off. Perhaps she needs to work in the stockroom where she doesn't deal with people!!!

Apr

Posted by Lisa

on 4/17/17 at 4:35PM

I purchase an item with my Visa credit card in February. I know longer have that card but have my receipt. I was told my return had to go back on card. If I no longer have that card what will that benefit me? Thought I'd at least recieve a gift card.

Feb

Posted by S

on 2/13/17 at 9:39PM

Ok my husband bought my daughter a dress and got wrong size, I run back to target same night to do an even exchange . I forget to bring receipt thinking I wouldn't need it anyhow for a simple exchange of the exact same item. So my husband had paid 15.00 for dress that day but since it was previously on sale for ten they tell me I owe 5 dollars to exchange it. But wait this dress original price was 15.00 , that's what hubby paid . Now your telling me to get correct size I have to pay 5 dollars more?? So we had to have dress for next day and end up paying 20 dollars for a fifteen dollar dress. Walked out of target feeling totally pissed offf and won't be going back if I can help it!!

Jan

Posted by David

on 1/31/17 at 1:36AM

After trying to return a meat item with the Target receipt to the store at 1500 E. Briarwood Cir. Aurora, Col. 80016 the person said my receipt would not work with the meat. When asked to see a Manager Zach who was a trainee Mgr. he said he could do nothing for my return because the storm didn't carry it. The woman working there also started to laugh at me for the problem I was having and Zach said there was nothing he could do to return it eventhough I had the Target steak and Target receipt. I was totally disappointed with their attitude with Zach and the customer service laughing attitude of the woman working at the store. Because I had bought the steak in Lone Tree Target I took the steak back there luckily the same evening without any problem at all
When I addressed the problem I had to one of the managers at the Lone Tree store she said she was unaware of any Target store doing this and also one person in customer service said that in Aurora and in the Parker Colorado stores that customers have had many problems with returns to these stores that also have shopped at these Targets in Aurora or Parker Colorado. Zach, apparently does not and really does care to solve problems in order to keep customers coming to Target. Also the older woman that laughed at me in your customer service in Aurora should never be working in your customer service ever. For someone to laugh at you and also Zach, the Mgr. to do nothing at all for a Mgr., Target needs to ask do they want him to do this again and cause more problems?

Dec

Posted by Rarararabbits

on 12/10/16 at 3:06PM

I ordered two CDs from Target online. They sent me one tracking number, implying they were being sent in the same package. It arrived (sealed), I opened it and one CD was inside (though two CDs were listed on the packing slip). I complained, and they told me the missing CD must have been lost in the mail (er, how? It was supposedly in the same package, which was sealed) and they had none in stock so they couldn't send me a replacement. They sent me an egift card as a refund...but for the wrong cd, the one I actually received. I complained, and said I wanted my actual debit card refunded, not an e gift card. They ignored this and sent me another e gift card, to cover the difference in value between the refund they sent me and the one they actually owe me. Now I have two e gift cards and no desire to use them. Shoddy, shoddy customer service, from failing to pack the item originally to refunding for the wrong item. I won't buy from them online again.

Dec

Posted by Unsatisfied customer!!!

on 12/5/16 at 1:01PM

Read this, "
Please find details regarding the return and refund policies for Target below. We encourage you to leave a comment regarding your experience requesting a return or refund from Target so others can benefit from what you learned."

It's basically saying " bash on our poor customer service so we can show everybody not to shop here"

Anyways I bought I bought a PlayStation VIrtual Reality headset for my little cousins birthday but his mom already bought him one and I ended up taking it back. About a month and half later I decide to return it because I read the "90 day policy". So my sister drives me and I walk up to return the VR and mind you its brand new and has never been open. The gentlemen takes the box and cuts the tape and starts looking through if anything has been replaced or opened and it was all brand new and as soon as he was going to return the full amount to me I noticed I didn't bring my wallet. So he told me to come back and return it. So next day I bring it and it wasn't the same gentlemen this time. It was an older lady and she does the same routine, looks at my receipt and checks if the VR has been opened and this lady rummaged through the box and was neglecting the components and the box. It turns out that I was supposed to return the VR exacrly 29days after purchase...... 29!!!!!!!!! Not even a month! That's ridiculous! Now the components and the box are all mangled up! Now it's not even in new condition!! What do I do now????

Nov

Posted by targetnomore

on 11/12/16 at 8:04PM

Target's return policy is the worst. The back of the receipt says "MOST" items will be returned and you can go on their website to check out what can be returned. This does not help a customer during checkout. This also allows each Target store to "decide" what they will accept for returns. I purchased some Halloween costumes AFTER Halloween (last week 11/05) at 70% off to use for dress up with the kids but we did not use them so I attempted to return them today (11/12) and Target WOULD NOT take them back because "we do not accept Halloween costumes after Halloween" and "it's at each store's discretion". Well they sure were okay with SELLING them after Halloween. There were no signs posted in the Halloween costume aisle that indicated the items would not be returned nor did anyone at checkout say "all seasonal sales final". They said "if we did it for you we would have to do it for everyone" and I said "I would hope so!". I will never shop at Target again. Best $40 I ever spent.

Nov

Posted by gerry

on 11/11/16 at 12:11PM

can underwear be returned??

Nov

Posted by Trey

on 11/6/16 at 8:17PM

Why are electronic items not allowed to be returned? If it's returned in like new condition with all of the packing materials and receipt it should be returnable. I think this policy exists because most of the electronics are cheap to begin with Target doesn't want them back for that reason. I do agree with the policy on CDs DVDs. Electronic items should be allowed to be returned within 14 days with a valid receipt and all packaging materials in like new condition.

Oct

Posted by Adalia Rangel

on 10/20/16 at 7:51PM

So listen to this the same thing happened
To me with a gift I received, but didn't have
Receipt. It was a Venice 8 piece comforter set, grey and yellow, all I wanted was to get different size... their excuse was I opened the stupid bag it came in.. really?? they wouldn't for some policy reason. Even spoke to manager... soo pissed off ridiculous!!!
He wouldn't let me do put on gc but not full amnt.. I was so upset I just lft telling them Wut and how I felt!! Also telling them their customer service sucks!! And that's how their goin to lose their customers!!!

Oct

Posted by Therese McAlonan

on 10/18/16 at 3:06PM

I recently purchased a blowdryer from Novato Target I decided to return it for another one My Receipt was lost they told me they couldn't return it no explanation they said it was store policy again no apology just a tough luck attitude They finnaly return it for a lesser price I feel Target is loosing their Customer Service to the Guest I will Not shop Target again Ill take my business else where!

Sep

Posted by imintheloo

on 9/25/16 at 10:14AM

I bought a GoPro Hero 4 on August 25, 2016. I opened it and used it once. Around Sept 20 GoPro announced that they are releasing the GoPro Hero 5. I found my receipt at midnight last night (9/24) and it was marked that my last day to return was 9/24! I called Target in South Napa and they said no, there is a policy for a reason. I called Target in Vallejo and they too said no. I called Target in North Napa and the person at Guest Services said, "Bring in your GoPro and receipt and we will see what we can do for you. Sometimes the computers will let us do the return and sometimes it won't." I came in 30 minutes later and did the exchange without any issues.

It seems like some Target associates will do what they can to help and some are by the book. Moral of the story is: Try calling a few different locations as everyone will say something different. There will be at least one who is willing to help.

Thank you to the Guest Services associate at Target in North Napa! I will be a continued shopper at her location.

Sep

Posted by lill

on 9/17/16 at 9:06PM

Please discuss this one. I shop in a Target the refunds anything from everywhere because I have crooked management that try to make brownie points from the district so their numbers look good on the reports..meanwhile they lose a lot of money..it's the pawn shop of the neighborhood. You can return items from the mall..from Walmart. Anywhere. They don't care. The store is in mesa az at long more and southern..everyone in the hood loves it:)

Sep

Posted by ?

on 9/11/16 at 8:05AM

My husband bought a CD from Target yesterday, opened it, and learned that a few of the tracks don't work. It turns out every CD this band just put out has this issue. He went to return it today, and they said they can't let you return open CDs. I understand the concern that people could be burning the CDs, and then returning them, if they are opened, but there is proof that this CD doesn't work properly, so there should be no issue returning this. I am so appalled by the way we were treated, and will never be buying anything from the electronics department at Target again. We will stick with Best Buy going forward, where they actually care about the quality of the products they are selling, and will allow returns when there is an issue with the product sold. Very disappointed, Target.

Sep

Posted by Return policy not driven by poli

on 9/10/16 at 6:29PM

I purchased air pump from target and then I found better deal. So I tried to return at target and they are not accepting return. Their policy states that air beds can not be returned. No where it says on air pump. Also receipt also does not have any print on return restrictions. Still they are very arrogant and do not accept return. I will never visit target due to this issue. Return policy is so good in other stores

Aug

Posted by Anonymous

on 8/27/16 at 11:21AM

I bought a toy at target an had a receipt a tags were on the toy an was not opened.There policy on toys is the same as Asian stores "you buy it you keep it,No returns no exceptions".I had picked something from sports or toys department to get my money back.This rules are getting to be a pain when it comes to shopping....But is a choice an there is many stores that love to help us.Lest go where we can shop an feel good ,not stress out before we buy it.☺

Aug

Posted by Another unhappy customer

on 8/27/16 at 8:53AM

A friend gave me a pair of shorts for my birthday. They were a little big; so I needed a smaller size. I did not have the receipt and just wanted to exchange the item for the right size. I was told by the Target employee that they do not do even exchanges and they return the item, put the amount on a gift card, and then use the gift card towards the wanted item. By doing this, I had to pay $5+ for the same item in a smaller size. This does not make any sense to me. I will never go back to any Target ever. This is so crooked. Extremely unhappy.

Aug

Posted by htc

on 8/23/16 at 10:56AM

I will not shop at target no more cause their rules are stupid like if you were to return a DVD that never been opened and you have no receipt showing that it was paid either in cash or check I told them cash they scan the items and said no store credit. Never shop there they are ruled the employees have cocky attitudes.

Aug

Posted by Ian

on 8/21/16 at 7:26PM

Try to take item back the same day to a different Target and they said it was their policy to not allow same-day returns to a different Target location absolutely unbelievable I had the receipt and my ID and card of purchase and they said they would not allow me to return it they would not be able to give it to me on a gift card nothing and I bought with Target red card I will never shop at Target again

Aug

Posted by Josh

on 8/21/16 at 6:11PM

I bought my kids underwear and sock. Paid left bag there with my receipt in bag what should I do? I was about 5 days ago.

Aug

Posted by Kindlesummer

on 8/12/16 at 12:02PM

This "Women" at the target in baldwin park CA, "denied" my return because it had coupons on the receipt. I had my receipt , why can't I return it. It was only a day old. I have never heard of this type of policy. I wouldn't even care if she just gave me my money back and took off the coupon. This is unheard of. I was so pissed.

Aug

Posted by Commonsense

on 8/10/16 at 2:12PM

I will not shop at Target because of their extreme social position, and specifically their very dangerous restroom policy. I received a target gift card and could not get cash for it. To me honoring my beliefs would be very inclusive and in keeping with Target celebrating diversity. Target is in my opinion on a crusade to change world thought. And as a teacher of 44 yrs. I fear for children and my grand-children. The final insult, 3 of the 4 Target employees I talked to used this identical phrase------"I'm sorry you feel that way". Well I'm not sorry at all!!

Jul

Posted by Snookie

on 7/15/16 at 11:18AM

I received an item as a gift but it's not quite what I wanted, so I took it back and they kept $5 because I didn't have the receipt. I was really surprised at that, I didn't know they could keep some of the money

Jul

Posted by Targetfulton

on 7/14/16 at 2:32PM

Sacramento fulton store won't refund anything without original payment card, mine got stolen days after my purchase, asked them if I could show I'D and had both reciept, and products unused (under $20), Rufus ed to return my items dispute my shopping there almost daily, bc I live less than a block away and do not drive.. thanks Matthew v from fulton target for a bad experience that I didn't share about ;)

Jun

Posted by margie

on 6/30/16 at 5:50AM

The Middletown my store refuses all returns without a receipt. They also refuse to give you a merchandise credit to use to get the proper size or product. Customers should refuse to shop there.

Jun

Posted by Yohytarget

on 6/23/16 at 8:40AM

I purchased a dress thru target.com seeing that there was basically 1 left at the store I chose to pick it up at. went to pick it up, target was quick to take the money from my card of course. I didn't like the way it looked on me. went to return it of course they had to credit my credit card which is prepaid. Y do they take so long to put ur money back! As quick as they took it from you they should credit u quickly back! them bastards

Jun

Posted by Targetsforhipsters

on 6/16/16 at 5:27AM

I better be able to het cash for my return rather than having target put it back in my debit. It takes to long for bank to push money in. If target takes my money right away I want it back right away,

Jun

Posted by NH

on 6/7/16 at 11:46PM

Yesterday I bought 3 pijamas for my kids and casher charged me twice for one item. I saw recipe only today and I don't know what to do?

May

Posted by TarhetRegistryIsABadIdea

on 5/18/16 at 6:01PM

We received a few gifts and a gift card from Target for our baby shower (about $400 worth) Since we do not agree with the values of Target, we called Target customer service and asked if we could return these items for cash so that we can shop elsewhere. We have all receipts and unopened items. Target declined and said it is their policy to reither give us a Target Gift Card or efund only to the card it was purchased on and that the person who bought it would have to come to the store and return it.
Target has no concern of losing the business of the people I'm going to have to give the items back to and explain to them why I can't accept them or why they have to do twice the work just to give me a gift that will not support one of the major downfalls of our country.
So if you are ok with supporting Target and their causes, and you are thinking about using them for your registry for a baby shower or wedding, you may want to consider a few facts first 1) Target is more expensive 2) If gifts are purchased from the registry, and you want to return them, you will receive a Target gift card (so if you find it elsewhere at a significantly lower price or received a duplicate gift or just didn't need it - you will be forced to find something else at Target and most likely wind up paying a lot more and/or buying something you don't even need or holding on to a gift card wondering when it will expire) or you will have to let the person who bought it for you know that you do not want their gift because you don't want to support the cause and they have to return it in order to get a refund just to turn around and give you cash so you can buy it elsewhere. Sounds like a lot of work and unnecessary effort.

May

Posted by Anonymous

on 5/18/16 at 8:08AM

I am pregnant with my first child and was so excited to begin registering . Was this a bad decision. After doing so i requested gift cards for Target stores. I was excited to receive my registry coupon for 15% off. I thought this was perfect to order the stroller and car seat set i needed. I placed the order and the site would not allow me to use the gift cards and coupon. I was furious because that is the reason i registered there. I went in and the manager of the Greece NY store couldn't apply it either. They then gave me a gift-card to cover the the difference. said and then we ordered it FINALLY!!! the delivery date was then delayed 4 times . and now I'm running into my due date. I sat on the phone for a few hours going back and forth telling my story. Nope no one cared all i wanted was a full refund on a visa gift card or cash so i can buy this stroller else where. nobody could help all said no . what a stress !!! and still no stroller what do i do now I'm running our of options

May

Posted by Upset Customer

on 5/8/16 at 12:12PM

I went yesterday to exchange an item for my son yesterday, he was wanting a blue traveling back instead of the yellow cause he figured the yellow wouldn't get way to dirty. Went to the customer service desk and asked if I could exchange an item for a different color, she then asked if I had a receipt told her no and she said okay I will just need your id. Thought okay no big deal went and got the same exact item just in blue and she said I would have to pay the difference since I didn't have a receipt, which does make sense I wasn't asking for money back or to get a different item and she said since it was marked down within the last 90 days she had to go by that price. Needless to say Target lost my business and I did a lot of shopping there. Guess I will have to go back to fighting the crowd at Walmart.

Apr

Posted by mysparrowsnest

on 4/25/16 at 4:31PM

I bought six greeting cards at Target the other day. The cashier must not have bagged them. They were not in my bags when I unloaded them. I cannot find my receipt. I am so upset that I took the time to pick out very important cards and now I don't have them. What should I do?

Apr

Posted by AngryknowledgableTM

on 4/19/16 at 10:54AM

People get so uptight about the target return policy for no good reason. If you're giving someone a gift, GET A GIFT RECIEPT. Simple. Yeah, they require an id or a RECIEPT because people come in literally all day with stuff from other stores or stuff that they stole from our store and try to sell it back to us. The bad few spoiled the bunch. Target bends and breaks to every single other guest complaint except its return policy. Go rip us off in one of the hundreds of ways that you do every day. Like arguing about a sale sticker that wasn't actually there to the cashier so you save fifty cents on six bottles of comet cleaner.

Apr

Posted by Disallusioned.

on 4/5/16 at 4:35AM

Bought an iPod just over a yr ago worth $240, said I could return it if unused. Returned it the other day,store would only give me a exchange voucher worth $200. I wish they had explained things better to me. That's one way to get rich-take other people's $!

Mar

Posted by Pissed Off Customer

on 3/14/16 at 3:18PM

I bought two wine racks LAST weekend and wanted to return them THIS weekend. I was only refunded a partial payment for the items because I didn't have a receipt. When I showed her that the current price was listed and that I bought them at full price she said "this is what is in the computer, so this is what I have to refund you for." I'm sorry, what? So, I called the customer service number I found online and it was confirmed that because these wine racks were on sale in the last 90 days, Target gets to keep my money that I paid (full price) while only refunding me their "sale price" because I cannot locate the receipt. Let's just say, I'll shop at Walmart full time from now on because at least Walmart refunds the full price, with or without a receipt.

Mar

Posted by Anonymous

on 3/2/16 at 2:17PM

This morning I was going to return an item to Target and I realized I didn't have a receipt. I looked on what I think was a Target website and was scared to try to return the item. When I went to my local Target and had no problems, it was a good experience and the employee at the guest service was very helpful, I walked away with a good feeling about my Target.

Feb

Posted by John Brown

on 2/22/16 at 1:02AM

The other day my pants rip at work. So during break time, I went to my near by target to get some new pants. I bought them without trying them on, as I have limited break time. Once I got to work, I noticed they didn't fit the way I wanted them to fit.

On my way home, I decided to stop by the target close to my home to return the pans. Even though I had the receipt they refused to give me back my money. They said that they can not give money back on the same day if it wasn't purchase from tha store. However, when I called customer service to complain, their words sounded like I was stealing. Worst customer service experience I have ever had.

Feb

Posted by Embarassed customer no longer

on 2/11/16 at 2:43PM

I started a new job where I have to dress business casual. My grandmother went to TARGET of all places and bought me 2 ties. I thought the ties were ugly and something my grandfather would wear but I thanked her and accepted them anyway. The next day I chose to just take them back and maybe get something else when I went up to the return counter the girl at the desk asked if I had my receipt and I said no my grandmother got these for me and she said NO she wasn't accepting any returns/exchanges without a receipt she didn't scan them in being able to see they were clearly purchased the previous day she didn't check my ID to notice I've never made a return at a target store EVER she just said NO she wasn't doing it and she was in charge. Made me feel like a criminal seeing how there were about 5 other people behind me and her lane was the only one open. Either she needs to be fired because that was hands down one of the most embarassing situations I have ever been in in my life and on top of it she was rude . Or TARGET needs to change their stupid ridiculous and absolutely return policy. This all happened on 2/10 at the target on chenal in west little rock

Jan

Posted by Debbie

on 1/30/16 at 1:48AM

I bought a tablet before xmas never got it or A refund on my card for it can i get the replacement if you cant refund my money

Jan

Posted by Anonymous

on 1/24/16 at 9:29PM

Bought a $500 tv and it quit working at 11pm on the last day of the 30 day return policy when of course the store was closed! Absolutely refused to exchange or refund the very next day because it was outside of the 30 day return policy. I have been a Target customer for years and am extremely disappointed in the customer service they provide! Tv worked great entire time we had it until that point.

Jan

Posted by Timeball

on 1/17/16 at 7:53PM

Would not allow us to return a birthday gift for our one year old daughter. We did not have a gift receipt and they said it was a "Target.com" only item, so we'd need to get our friend to exchange it for us. Sure, that's normal human behavior.

Jan

Posted by Anonymous

on 1/8/16 at 10:28AM

I went to exhange two outfits my newborn son received for Christmas both new with tags. I told the lady I wanted to even exchange them for the next size up since they were too small (he's 2 months in 6 month clothing) I wanted the sane design and everything.. She would not let me do that and said I can only return them and then buy them again. So she returned them and I only received about half of what they were worth and she expected me to go buy them at full price. Returned them and left will not buy my kids clothes there anymore. Went to Walmart and bought twice the amount of onesies for less money. Very disappointed at the Valparaiso, Indiana target.

Jan

Posted by Hezacita

on 1/6/16 at 3:16PM

I received a few doubles of games and toys from the Grandparents for my kids at Christmas. I went into return and I wasn't allowed to return a set of books and a Memory game because I did not have a receipt. I find this COMPLETELY ridiculous since I have a red Card with the store and A+ credit scores on other cards. For the $17-ish return, I would have gladly taken a Target credit and gone to spend it in the store. I will seriously rethink purchasing gifts at Target for others as it is not easy, convenient, and very much a hassle to do a return. This makes me sad because I generally really like Target, but I must say that after Christmas, customers should not be made to feel like thieves if they don't have gift receipts and store credits should be issued in the month of January. I will definitely be telling all my friends about the hassle too.

Dec

Posted by Anonymous

on 12/17/15 at 9:17AM

i have not recieved e mail about my return of a camera

Dec

Posted by Imhappy

on 12/15/15 at 7:12AM

I really like merchandise at Target but they have the worst return policy. I rarely shop there because of that reason. When I do shop there, I would purchase items that I know for sure would not fail me and never anything pricey. God knows, if it malfunctions or if I change my mind after purchase then I'm screwed. I hope they change their return policy.

Nov

Posted by Hola

on 11/15/15 at 1:28PM

Tried to exchange 2 Infinity characters that my son recover for his 8th birthday. Apparently, even though he got duplicates from 2 different people from Target, the gift receipt expired 3 weeks previously--the gift receipt was good for only 30 days-- and my 8 year old is now without 2 of his gifts. Wonderful new policy. And all my Christmas shopping as well as every person I can tell will now be spending their time at other stores this season.

Oct

Posted by Honest customer

on 10/24/15 at 11:43PM

Had really bad experience with target purchase
My husband bought sunbeam descaler from target as I asked him to get him Brevile but couldn't find..Anyways I missed my receipt somewhere and went to return it to the another closer store but the staff members denied to give me refund / exchange or any credit coupon
As I said to them to check on your computer system as I made the purchase on this day n time but they clearly said noooo..The guy n the lady manager were way to rude.they gave me the excuse that the reason not to give you refund as other places do sell them too.
Which is understandable but if I m giving you the date/ Time then what's the problem.
Customer service is sucks in Australia (excuse my language )

Oct

Posted by Darth Vader

on 10/15/15 at 5:28PM

To those who packed and mailed the mask. The mask is damaged ! The front right inside of mask SPONGE is missing, damaged
So Please refund the entire purchase price. Thank you so much but for the price I need it to be in one complete piece thank you
Linda Henderson

Oct

Posted by Anonymous

on 10/5/15 at 7:17AM

received wrong size bed sheets in box, I just want the correct sheets that I ordered. I order queen you sent me full

Sep

Posted by jullieh

on 9/7/15 at 4:59PM

Just tried to return an item I purchased at another target earlier in the day. I was told it could only be returned the same day if done at original store. I can't find this policy written anywhere. My intent was to exchange but they didn't carry the item.

Aug

Posted by Anonymous

on 8/16/15 at 4:42PM

Nothing Should Have To Be This Difficult To Return. They Say My Order Number Is Not Correct And I Have Put In In 4 Different Times Following The Steps. My Item Was Damaged And All I Need Is A Return Label.

Jul

Posted by Blue Bird

on 7/9/15 at 10:57PM

I have gone to target to return something without a receipt and I swear the employees and the Store Manager become very rude and mean (1) because no receipt(2) because I had used a gift card (3) because I want my money back (4) because I want full refund , at that point the Store Manager gets louder so then the rest of the customer's are wondering what's going on since his yelling at you making you feel real bad and embarrassed that everyone is looking at you so then you end up loosing because you end getting back less then what you paid for and worst then ever getting a gift card , after going though all of that what makes you think I want to shop at Target noway,I think anything under $100.00 cash should be return without a receipt and Stop embarrassing customers By Employees and Store Managers .

Jun

Posted by aj

on 6/4/15 at 8:34PM

Target store policy is if item returned without receipt, you will get the lowest selling price in the past 90 days. The item I returned without receipt did not lower in last 90 days. Still I got lowest price.

I created a facebook group and hope you can join. We may able to make it difference.

Thanks

May

Posted by Arthur T. Lewis

on 5/27/15 at 10:31AM

I just received a printer which I ordered from target. On the face of the packing slip enclosed is the language, "This item must be returned within 30 days of the ship date".
Surely, that is not what you mean to say.
You mean to say, "If you find it necessary to return this item, you must do so within 30 days of the ship date."
Your language states that IT MUST BE RETURNED. Suggest you amend it.

Dec

Posted by Aprilanne

on 12/26/14 at 12:41AM

Not only did I received horrible rude service at Target-Little Rock West on Chenal but Target stole $30 and has YET to refund $511.21 due me. On 12-24-2014 at 1:52pm I went to Target to see if they would price match an iPad AIR 2 with MicroCenter.com for $399. I was told YES. I had to remind the employee TWICE I wanted AIR 2 and NOT the Air. The employee carried iPad to front and checked me out using price match. (Receipt #2-4358-1114-0071-5773-4).

Once in car I realized he had given me the WRONG iPad. I immediately went to Customer service and electronics employee explained that Apple for some reason decided to package iPad Air and Air 2 almost identically so it is very easy to mistake the two. boxes are identical except Air has picture of iPad at an angle so you can see part of the screen and the iPad Air 2 is in total profile and you can not see the screen. It does not say iPad Air 2 ANYWHERE on the box.

Customer service supposedly refunded $511.21 and this is where the trouble started. After checking for 2 days the refund has never appeared back on my credit card so I looked at receipt #2-4353-1114-0071-5794-0. It appears I was only being credited back for $369 instead of $399 I paid. I understand if I had opened it or if I came back days later BUT per time stamps on receipts only 29 minutes passed from original purchase until completed refund AND the target employee gave me something other than what I requested multiple times. I was returning item in exchange for CORRECT iPad so I should warrant FULL credit.

When the rude customer service employee went to ring up the correct iPad Air 2 she refused to honor the price match that I was originally afforded. She said Micro Center was not on the list and she would not honor the price match even though it was honored 29 minutes earlier. she called manager and he asked what the price was. Manager refused to honor price match because he did not like the price. The customer service rep treated me as if I was a thief trying to steal something.

So I left and went to Best Buy that honored the price match without hesitation.

I want the $30 back that Target stole from me when I had to return the iPad due to the ignorance of the Target employee. I also demand to have my $511.21 refunded immediately.

Dec

Posted by Anonymous

on 12/25/14 at 6:06PM

I purchased a dress for $57 dollars from target . I went on holidays and apron my return I returned the dress with all tags and receipt ( 30 days after purchase)to stirling gate the young girl scanned the dress and receipt and advised me that the dress is now $7 dollars and advised me that targets policy was to give me the current price regardless what I paid or the receipt showed

Not very happy target , and will be taking this further

Nov

Posted by Victim

on 11/15/14 at 10:19AM

Target.com Rip Me Off!
Normally I read these "consumer report" postings online to find out if customers are making up stories and slandering companies just because... I guess until you have been swindled by a multi-million dolar company like "Target", you don't understand the frustration of these hardworking tax-payers like me.
Between Oct 26-27 I ordered a Halloween costume for my son on Target.com. I called his mom with the news; she suggested that I return it because she had already got him one, with no hesitation I called customer service on the phone and cancel the order and "refund" my money right away. REGARDLESS... Few days later I received an email about a "Shipment" from Target including a Tracking number of an item being shipped via "UPS". I called UPS to cancel the deliver I was told that it was impossible; that I must wait until the item is delivered and not accept it. I agreed, I left instrusctions with front desk where I live to reject any UPS shipment for me from Target. I came home 12AM from work on the day of delivery and received a package. This package somehow was delivered by United State Postal Service(USPS) now instead of "UPS"
I call Target in the morning they apologize and send me a "Return Label" via my email, so I print it and shipped the item back to them via UPS.
On 11/14/15 at 1:15PM I received an email denying my "Refund" the email stated that my item looked worned or used and that I would not be receiving a refund which is totally bogus because "the item was never touched or open"

I called in again; I end up wasting wasted 4/5 hours of my time speaking with 3 different customer service agents and 1 supervisor telling me that they are sorry but their system is not designed to refund me my money back and offering me a $10 Gift Card which is way lesser than the amount that I paid for and that I had no use of the Target giftcard because I got swindled and don't want no future business with the "Target logo/brand" period.
I asked for a "corporate email and phone number" I called in to report and got the same run around, all apology and no actions. I was told I did nothing wrong but according to Target return policy for the item I purchase there were nothing that they could do. My question to them was why didn't nobody inform of me of those "Return Policies" all the days that I called in an waited until I was denied a refund to explain me of an "irrelevant" circumstance and that it was like "beating a dead horse"... totally irrelevant and pointless.
I promise them that the world needs to know about this because this is the first time I have ever been robbed by a major company because I feel as if they put a knife to my neck and took my wallet from me. My time was wasted and money was taken and my intelligence was insulted and I want justice because right now it's beyond all of the above it's the principle. I sit down and wonder about how many people must be going through this and do not have anyone to speak in their favor. If thsi happened to me if is already happening to millions of other consumers.

Jul

Posted by baffled

on 7/28/14 at 12:37AM

I work for Target and am amazed at how many shop lifters walk into Target and go and steal clothes and other items and go directly to the service desk and return them without a receipt of course and the cashiers have informed them at Guest Services that they went to the back of the store and stolded these items, but their response is that we have no security there yet to check the cameras and they give them a refund on a target gift card.

Dec

Posted by Barbara

on 12/27/13 at 4:16PM

I returned an item that was sent bt Target twice at a price of over $200. It was mailed dec 17 and still have not received a refund or email notification of receipt. This was targets mistake to begin with!!!!!!

Dec

Posted by beverlymclaughlin

on 12/20/13 at 12:05PM

I, Return Leggings On 12/11. I, Have Not Receive My Refund Yet. Today Is The 7th Day. I, Still Have't Receive My Refund. My Bank Said They Have't Not Rec; It Allso. Please Refund My Money. Thank You, Ms, Mclaughlin.

Oct

Posted by Anonymous

on 10/23/13 at 4:57PM

Went to your store a few days ago with my 13 year old daughter and to but the pockimon game for Nintendo. My daughter, before purchasing, ask the young man if he was sure that it would work with her Nintendo and he assured her that it would. We no sooner got to the vehicle and opened it just to clearly see that it couldn't possibly work, just by looking at it. Not having even left the parking lot, we went back in to the store to return the game and was told, well you didn't open it did you ? , of course we did, otherwise we would not have known that it didn't work. Needless to say , they would not allow us to return the game. $40.00 of my thirteen year olds money. I'm not happy about this and I'm asking that I be reimbursed for this purchase. It should be posted, or the clerk should tell anyone buying a game that it can't be returned. Please respond.

Posted by Whydotheylie

on 10/17/12 at 6:02AM

...worst customer service I have witnessed in 30 years of having credit cards. After having the card for five years and no problems. Target made a mistake on my account and charged me fees - a supervisor finally retracted the fees. Admitted the mistake and then they have made me pay ever since for five months now. I use my card and pay the bill off before the end of the month. Target does not release the C/C for ...overpaid your bill by $23. I say I paid what you told me to pay. She says that is their policy to hold the account when it is overpaid (that is lie). I tell her she ...

Read complete comment