Hi my name is Alyssa. I bought a few things at your local store on Friday 29th expecting to wear to my friends party Saturday night. Unfortunately my Aunt passed Saturday morning and i had to go to Kansas City for my family. I bought a black velvet cape for $21.99, as well as a CB white curls wig for $19.99.
Everything is untouched and i have my receipt. How can I get my money back for this return????
I'm never shopping at spirit Halloween again , I purchased something and came back the next day Bc I didn't need it , didn't even wear it still had the receipt and original tags , at the time of purchase which was 10/30 I didn't know that' there was no returns , I'm pissed never shopping here again !
I bought a mask 10/30 and tried to return it LESS THAN 24 hours later and was told there was nothing they could do. No refunds after 10/22 or exchanges after 10/28. So if you buy anything after that they will not give you a refund or exchange. So the 14 day window is FALSE. You can try the number on the receipt but it just plays music and no one ever picks up (listened to it for over an hour). Do NOT buy from here any day close to Halloween if you aren't 100% sure it's the correct item or it fits.
We went to return an item within the 14 days and were told we could only exchange. This was after we specifically asked whether or not we could return when we purchased the item and were told yes. This is very poor customer service and we won't purchase anything from this store again. I will be sure to spread the word about this to others I know so they don't have to experience the same.
LIE about their return policy.! These costumes are expensive. You can't try them on so when you get home to and they don't fit and you bring it back, you can't return it even exchange. Rude customer service and could care less but hey thanks for making me waste $30.00s on a hat cheap shirt eye mask and cheap money bag. I will never shop here again. Couldn't even exchange. Horrible experience! . Just wanted my money back.
These people are the worse in the world, My daughter created an order online by mistake and used my PayPal account, I called they dont answer, I tried to. Hat with them live no answer,send them 7 emails to try and cancel the order no response trying to explain I dont have the money to cover the ridiculous ammount of money spend, no answer they just shipped the items, to make things even worse they dont accept returns wtf kind of crap is that, its straight robery
This posted return policy is a lie. I had items that I didn't end up needing. Tried to return the same day. They said I would have to exchange it for something else. They stated they do NOT take returns after Oct 18th. Even though I had just bought items that day. Never opened
hello, I have been trying to call for hours. I received the wrong product. I ordered the full Billy mask from the movie SAW ... order number 600440397..... I received a childs witches costume. I Needed that mask for Saturday evening. Now I have everything for the costume except the mask. Now I have to go hunt around in stores to find it or do something else... thank you for messing this up. I want a full refund for the mask that I did not get.. It said no returns after October 18th but this error is on your end not mine. So I will be expecting a full refund. Thank you for making a simple thing screwed up. Please credit my bank account that the mask was paid for.
Louise Demers
Awful. Completely awful. Bought a cheap wig from there that doesn't even fit. It says I can return within 14 days. Went there a couple days after October 18th and they said no returns, I can only exchange. WTH?? The most ridiculous policy I've ever heard of in my entire life. Never shopping here again. Warning everyone to beware.
Hi am ordered a gown but I received a saree which is low quality which I never expected it's too bad am really disappointed please do call back I want to return the product and Send some one to pick up this please refund my money my husband is blasting me I'll never do shopping online
Bought a costume for my wife and myself on 19 October. Neither one fit. Went back the next day to return them and exchange for the correct sizes. None in our sizes were available. Asked for a refund. No signage posted to indicate their 17 October return cutoff date.
Told rudely that all sales are final. I will never shop there again.
I ordered something from Spencer's gifts and it was damaged. A few days later I received an email from Spirit Halloween stating that they are charging me again for the same item plus an extra $13 for shipping. The phone numbers are not accepting calls, there is no live chat and no responses using email.
So my sister and I bought wigs at a store located in mall by our house, well we got home ans tried the wigs on and they didn't fit and looked really weird. We had place we needed to go so we couldn't take them back that day. The next day we brought them back and we were "helped" by the rudest and "sly" customer service rep at the same store. She took the wigs out, stuck her face in them and said they smell used, went to get 2 "random" wigs from the racks, which we saw her going through the wigs and not grabbing the obvious resale wigs that didn't have proper packaging for 5minutes, came back and said "they don't smell like this," proceeded to shove the wigs in our faces saying "see these ones smell like plastic, these smell used," which wasn't true, because the wigs we had purchased smelled strongly of plastic and had only been tried on for 10 minutes if that. My sister and I left, went to a different Spirit Halloween to return the wigs and the girl helping us there was like "trying wigs on is fine, we know they don't work for everyone" and proceeded to give us our refund. I like Spirit Halloween, but after dealing with the very rude employee who was obviously lacking in guest services training, and shoving supposedly new wigs in peoples faces, I don't know if I'll shop at one again. It really does only take one terrible employee to kill your brand for people.
I will NEVER EVER go back to this store because of one VERY rude cashier that refused to honor their plainly posted exchange policy. I had an item that was very obviously unused, with tags still on, with the (3 day old) receipt. I had to call the customer service number - then return to the store. She backed down & agreed to honor the policy after I informed her about my call. However she was still extremely rude! UNBELIEVABLE
I can't believe all these bad reviews! I always spend tons of money at Spirit Stores all around the U.S. through the years. Never had a bad experience. I recently shopped at the Spirit Store in Paducah, Kemtucky. They had very nice, personable staff. The cashier talked Game of thrones with my Husband And I, the first time we went. Really nice guy. The second time I went, I had to bring back one costume and one prop. Everything was in perfect condition but I had lost my receipt. I didn't have much hope that I could get a refund without a receipt, but the ladies at the checkout worked with me, and figured out a way to refund the money back to my debit card. I can't speak for EVERY location, but the store HERE where I live will work with you, within reason. If your packaging is messed up, or the costume smells like smoke, etc...you really can't expect them to be able to give you a refund. But they will work with you if the merchandise you are returning is re-sellable. That includes packaging. They aren't allowed to be as loose with giving out refunds as let's say, Walmart. The stuff you are returning has to be in order.
Absolutely nothing is good about this store. Half ass costumes and customer service and even worse return policy. The guy I was dealing with completely ignored me when I said I wanted to return it within the 14 days and then said he can only exchange it. What kind of business are you running? I'll never shop here again and tell everyone I know to stay away from you.
SPIRIT HALLOWEEN IS TERRIBLE. They took out the money from my card, NEVER shipped my order until I called 2 weeks later wondering where it was THEN they shipped it arriving a day before halloween. They said they'd return my shipping fee and 10 min ago they RE CHARGED me the whole order! NEVER wasting time here again!
I love this store. It has amazing items that no one else has. However, I purchased a costume there for my son. I got it at the beginning of October so he didn't try it on til about 3 weeks later. He got a fade eyes skin suit. Well the fingers were sewn all wrong and he can't put his fingers in the finger holes, AND the glasses that are supposed to light up for his eyes don't work. Well it's more than 14 days, past October 16, and I drove an hour to go there, so I can't exchange it. I'm super duper mad!! $45 and he can't even wear it. I don't think I'll ever go here again.
I needed to return a costume that didn't fit with my costume I also purchased a wig. When I returned it I realized the cardboard for the wigs' bag was not there... The cashier then told me I couldn't because I was missing the cardboard, with my failed attempts of explaining the barcode is on the bag not the cardboard piece and it's on the receipt she began rudely over speaking me saying "doesn't matter you we can't take it".... Not my biggest issue... My items were returns and I waited 7 business days for my refund.. When I called customer service, who didn't know how to handle my problem bc it was an in store purchase, he told me that I had to take a picture of my receipt and email their customer service AND wait an additional al 2-3 business days for a reponse.. So far I have heard nothing and its been a total of 15 business days since my return....beyond furious and I'll never shop there again
I recently purchased a costume at the
7640 FM 1960 Road West, Houston, TX 77070 location . When I realized it wasn't the perfect fit for me I decided that I was going to return it. I noticed on the receipt it stated that " refunds and exchanges are accepted thru Friday, October 16th ." It also states " items must be in original packaging,unworn and accompanied by the original sales receipt." First ,let me state that the costume I purchased which was a dress ,had no original packaging, it was on a hanger and still had the tags on them.So upon returning the dress 10/15/15, I was told that my dress could not be returned because it reeked of cigarette smoke?? Then the store associate says something about if it has and odor you can't return it??? First of I'm not a smoker nor does anyone in my household smoke, secondly there is nothing on the receipt that states that " you cannot return if there is an odor." Long story short they never gave me my refund.So I'm stuck with a costume I can't wear. Never in my life have I ever had to deal with this from any other Halloween store.This will be my first and last time shopping there. Very poor customer service!!!!!!
Clerks in store are rude. They make it almost impossible to return anything. I had items, with receipt, within 1 week, paid cash. They would not refund me unless they could put it back on a credit card. I paid cash for it. Im not just giving them one of my credit card #'s. Items were a pair of earrings and 2 sheets of window stickers. Both new. Both unused.I'm turning them in to every authority I can.
My daughter purchased tights, got them home, took them out of the package, realized they wouldn't work, and tried to return them to the Centerville store. No signs were posted about them being opened or not nor was anything on the receipt, and the manager informed us that it was common knowledge. She was extremely rude, and i told her she was rude. She promptly told me I was rude.She could tell the tights had not been tried on, and they were in the opened package. My daughter's friend returned her tights tonight, and the manager proceeded to tell her about us. I called the manager to let her know I would contact corporate, and she raised her voice abruptly, barked "Have a great night!" and hung up on me. She has apparently had no managerial training and could have handled the situation in a more professional manner. Thank you.
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