Posted by Eatme
No where does it say "no returns" on their website. I drove all the way from Burlington to Delevan to get a refund. Not a happy camper.
Shopko Returns and Refunds
Please find details regarding the return and refund policies for Shopko below. We encourage you to leave a comment regarding your experience requesting a return or refund from Shopko so others can benefit from what you learned.Shopko Return Policy
Returning Shopko.com Purchases
Shopko is happy to refund the merchandise value of your order in the same manner in which you paid. The value of credit card purchases will be credited back to your card. Items returned by mail that were purchased online as a gift will be credited via the original payment method. Refunds will be granted only to verifiable purchases. Returns must meet Shopko's standards and guidelines before being accepted. Please contact our customer service team for guidance prior to returning items worth over $150. You can ensure that your return is properly credited by including the correct packing slip that contains the item(s) you wish to return and using the proper return address listed on the packing slip. In store Purchases
Returns on items purchased in any Shopko outlet will be refunded in the manner in which you paid. Customers will be granted a store credit for gift purchases. If you purchased items with a credit card, please have it on hand when presenting your return. Please note that returns must be presented to the same outlet in which they were purchased, i.e., items purchased at a Shopko Hometown must be returned to a Shopko Hometown store. Shopko will attempt to assist customers who do not have a receipt on hand when returning merchandise. However, Shopko may refuse returns that do not adhere to our standards and guidelines and/or cannot be verified.
Shopko is happy to refund the merchandise value of your order in the same manner in which you paid. The value of credit card purchases will be credited back to your card. Items returned by mail that were purchased online as a gift will be credited via the original payment method. Refunds will be granted only to verifiable purchases. Returns must meet Shopko's standards and guidelines before being accepted. Please contact our customer service team for guidance prior to returning items worth over $150. You can ensure that your return is properly credited by including the correct packing slip that contains the item(s) you wish to return and using the proper return address listed on the packing slip. In store Purchases
Returns on items purchased in any Shopko outlet will be refunded in the manner in which you paid. Customers will be granted a store credit for gift purchases. If you purchased items with a credit card, please have it on hand when presenting your return. Please note that returns must be presented to the same outlet in which they were purchased, i.e., items purchased at a Shopko Hometown must be returned to a Shopko Hometown store. Shopko will attempt to assist customers who do not have a receipt on hand when returning merchandise. However, Shopko may refuse returns that do not adhere to our standards and guidelines and/or cannot be verified.
See what others are saying about Shopko returns, refunds and exchanges
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Posted by Anonymous
I received a gift (without a gift receipt) of clothing that I did not want. I was able to determine that the item came from Shopko so I attempted to return it to them. The key word here is attempted because the situation did not go well.
I approached the customer service desk and politely told the woman that I would like to return this item because it didn't fit right. I told her that it had been a gift and I did not have a reciept. She asked if I had a Shopko savings card and I said that I did but she wouldn't find the it under me because it had been a gift. Then she asked if the person who gave it to me had a savings card. I said I had no idea. Then she asked me for their phone number. I told her I did not have it with me (which I didn't but even if I did I would not give out someone else's information without their permission). Then she said well there was nothing she could do. I asked if she could give me an in store credit even if it was for the lowest price and she said no! I confirmed that they were unwilling to work with me and was told that if I could not provide the receipt, the credit card used to purchase it, the persons who bought its phone number or Shopko savings card number there was nothing she could do. I asked what if the person doesn't have a Shopko savings card and they paid cash. She said that if a person can not produce one of the previous mentioned items, then Shopko will not take and item back - period!!!
So, I guess Shopko doesn't believe that cash is ever used anymore, that everyone provides a receipt when they give someone a gift, and that everyone has a Shopko in their hometown and loves it so much that they can't live without a savings card. By the way, I looked at a Shopko receipt that I have from one of my past purchases and there is no information what so ever regarding their return policy. Kind of narrow minded and egotistical thinking as far as I'm concerned. I will now go out of my way to make sure I never give Shopko any of my business and I will make sure friends, family and co-workers are aware of Shopko philosophy.
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Posted by Anonymous
Going in one day and being told one thing and something totally different another day is Unacceptable business practice Shopko. First day: "yes, you can exchange this, you'll just have to exchange it right now because with no recipe you can't get store credit." Fair enough policy, no complaints. I didn't have time to shop that day so they said no problem, just bring it back when I had time. Then when I do come back, I am then told "Nope, nothing we can do, you can't exchange it at all." I came with a list I planned to buy for the holidays, but walked out giving you none of my money. And I will continue to give our business to your competitors who can actually run their businesses with any kind of intelligence.
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Posted by karunagaran
want to return order reference no. of Samsung power bank 25000 mah, charger and headphone. Because the dealzkart send me duplicate products and also power bank not working properly. They was not actual product that show in images.. The charger send me samsung but in images show the mi charger and data cable of power bank not working.. So i want to return this products and give my money back
Reply
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Posted by Pjseugene
Our Shopko in Eugene never takes returns without a receipt. Even if you point out the product on their shelves. I stopped shopping at Shopko because of this. There is a Costco across the street. They will take returns without a receipt. Maybe that is why they are a much more successful company.
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Posted by M-A
I had a very good experience with Shopko returns. We bought a microwave in the store, but when we got home it was too big. I couldn't find the receipt, but when we returned to the store to get a refund, they looked up our purchase (was made with a credit card) and without problems put the refund back on that credit card. Very happy with that!
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Dec
Posted by Sarah
Not only myself but my 13yr old is extremely upset with shopko in russell ks...my mother got bras for a xnas gift for my daughter and they didn't fit..we do not have the receipt but onky wanted to get the right size..we even wanted to keep the same brand and they woukd NOT help us in any way..we didn't want cash or anything..just the right size and they wouldn't help. We took the bras up to register and tried bras on for 30 mins and when got the right size they said they couldn't do it because we didn't have the receipt. .come on!!! It is xmas for goodness sakes! Its not like we asking for cash back..just the right size! Which u had on the shelf! Where's the customer service?!?!?
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Posted by Chugsnniki
Shopko on Military in Green Bay is a pleasure to work with. They are very understanding- if you have a defective item to exchange they have called other stores if they are out to help. If you don't have a receipt they will do an exchange or try looking it up via your Shopko card or debit/credit. Awesome customer service!!!
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Posted by Gail
We bought a mini refrig that did not freeze the freezer section. When we took it for exchange-they told us that we could have rewired it....? Then, they discussed if anyone already knew about the exchange yet? We told them we talked to Jennifer and they discussed that notion. Then, they gave us a lecture about having a receipt...we had the receipt, but she felt we needed to know what would have happened if we didn't...? Then, the tax went up over the new year so they charged us 38 cents....yes, we had to pay 38 cents to do an exchange on a defective item-to get the same thing but one that worked.? We then took it home to see that someone from there had done damage to the box with a fork lift prong and we have to take it back now-but I am getting a refund. I am done with them.